Front Office Production Support Analyst

Role :: Front Office Production Support Analyst

Location :: Jersey City, NJ

Type :: Fulltime

Job Description

Must Have Technical/Functional Skills

• Extensive experience in IT with strong knowledge of Capital Markets including Fixed Income Products ((FX, Cash, Derivatives)
• Solid Supervisory / Management / team leadership experience in technology support of Capital Markets trading and related functions.
• Knowledge of Fixed Income trading activities (Pricing, booking, execution, live risk, market risk, etc.), market data feeds and knowledge of applications such as ION, Bloomberg TOMS, is highly desirable
• Excellent verbal and written communication skills and good temperament, with the ability to face off to challenging trading clients.
• Ability to manage the priorities, book of work / open issues from trading desks and work across IT and external vendors to capture, track, status update and drive issues to resolution.
• Solid Linux, SQL, and any scripting language (Shell, Perl, Java, Python, etc.)
• Experience with Database, Linux, Windows and basic infrastructure.
• Good Knowledge of enterprise scheduler platforms and monitoring tools (i.e. Control-M, Geneos ITRS and Service Now).
• Working knowledge of underlying infrastructure and interoperability (servers, storage, network, middleware).
• Solid knowledge of and experience ITIL implementing Service management practices (Event, Incident, Problem and Change management activities).
• Production data Analysis using Service Now, Powerpoint presentations, MS Excel charts

Roles & Responsibilities

• Join a large team of production support analysts in Canada, the U.K and the United States providing world class support, 24x7 across multiple time zones, ensuring the highest levels of service for Fixed Income Clients for Trading, Pricing and Risk management systems.
• Bring to the table a mix of hands-on technical and business knowledge, people leadership, project and communication skills, developing deep knowledge of applications, architecture, up and downstream flows.
• Superior Major Incident Management experience is critical
• Manage Production, acting as an escalation point for operational teams on a 24x7 basis, taking part in incident response, problem management, and root cause analysis.
• Will be a self-starter, owning day-to-day operational support services, driving production Stability, Reliability and Service Excellence.
• Employ a data-driven approach to driving production stability via metrics and reporting, partnering closely with Application Development teams and external vendors in driving Production Stability and Continuous improvement.
• Ensure accurate logging of support incidents, conduct Incident and Problem Review Meetings (PRMs) and track action items to closure.
• Drive efficiencies through the implementation of tools and process improvements
• Provide leadership and subject matter expertise to team members.