Overview
On Site
Accepts corp to corp applications
Contract - W2
Skills
Technical Support
service desk
Job Details
Position Description:
Please be advised of the location. It is North Phoenix. Resources submitted to 8236 may reapply.
Level 2 Service Desk Analyst Responsibilities:
-Systems administrator responsible for tracking changes and additions to the web help desk ticketing system
-Assists with portal and queue calls throughout the day for level two support not able to be completed by Level 1 analysts
-Responsible for shipping and disposal of end of life assets to the warehouse
-Password and access request for new hire email and initial setups
-PC refresh tracking and implementation
-HQ Communications/AV assistance in multiple conf rooms
-Customer Support for both internal and external Customers.
-Knowledge of Google, Microsoft, Adobe systems.
-Assists with portal and queue calls throughout the day for level two support not able to be completed by Level 1 analysts
-Responsible for shipping and disposal of end of life assets to the warehouse
-Password and access request for new hire email and initial setups
-PC refresh tracking and implementation
-HQ Communications/AV assistance in multiple conf rooms
-Customer Support for both internal and external Customers.
-Knowledge of Google, Microsoft, Adobe systems.
Required Skills
- 2+ years of IT Experience as a Service Desk Analyst
- Education At least an associate's degree (If not mentioned on Resume, it will be rejected)
Prefered Skills
- Ticketing experience
- Google Suite/Google Workspace Experience
- Microsoft office suite experience
- Adobe Experience
- End of life (EOL) assets (IT asset management)
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