IT Support Specialist

ROLE: IT Support Specialist 
TYPE: 6 month contract with possibility to go full time
LOCATION: In Office 5 days a week

The IT Support Specialist will be responsible for providing general IT support to ensure all employees have the technology they need to complete their work. This position is a full-time, Monday through Friday, 8am to 4pm, reporting to the Chief Administrative Officer.
Responsibilities (include but not limited to):

• Support general IT needs of school and agency including but not limited to providing technical support and troubleshooting computer problems;
• Install company software and hardware as needed;
• Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals;
• Analyze and assess customer service requests and provide prompt technical solutions;
• Provide IT training throughout the agency as requested;
• Provide back up support and technical assistance for IT manager;
• Contact and effectively communicate with users by telephone, electronic communications, or in person; and
• Provide technical support for customers assigned to remote locations as required.

Qualifications:

• Associate’s degree or higher is preferred;
• 1 – 3 years’ experience working in IT support is preferred;
• Customer service/helpdesk experience is preferred;
• Ability to lift up to 50lbs, must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach, carry items, push and pull carts loaded with equipment;
• Working knowledge of relevant operating systems, software and programming including but not limited to:
  • Windows Active Directory/Group Policy Management
  • Google Management
  • MacOS/iPad configuration and management
• Basic understanding of networking concepts (DHCP, DNS, etc); and
• Bilingual language ability in English/Spanish is highly preferred.

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