Overview
Remote
$20 - $30
Contract - W2
Contract - Independent
Contract - 2 Month(s)
Skills
customer suppor
phone
inbound
outbound
Job Details
Responsibilities
- Answer incoming phone lines
- Follow guidelines dictated in quality program for each call.
- Ensure security procedures are met in every interaction
- Ensure correct information is communicated in each interaction.
- Ability to demonstrate customer service skills.
- Ability to use and decipher file details
- Ability to us de-escalation techniques on calls
- Ability to pay attention to detail while on calls or processing files.
- Ability to display manual dexterity in the use of a PC, phone, sorting, filing and other office equipment
- Ability to maintain patient confidentiality.
Minimum Qualification:
- High School Diploma or GED required
- Additional education is preferred
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.