Senior IT Business Analyst - Analyst 3

• Identify functional and non-functional requirements for information technology projects and programs using industry standard analysis techniques such as data flow modeling, workflow analysis, and functional decomposition analysis.
  
• Prepare, review and update requirements, specifications, business processes and recommendations for proposed solutions using standard templates.
  
• Work closely with other business analysts, quality assurance specialists, operational staff and subject matter experts to define, test, and implement functional requirements.
  
• Solicit requirements through interviews, workshops, surveys, and/or existing systems documentation or procedures.
  
• Identify and document existing system deficiencies.
  
• Have considerable knowledge of existing information processing systems and emerging technology trends to match them with the client's current and future business needs.
  
• Participate in meetings with both technology and business teams to facilitate the understanding, clarification, and implementation of requirements.
  
• Create/revise/own analysis artifacts and deliverables such as requirements traceability matrix, user permission matrix, process maps, business requirements, business rules, user stories, user workflows, use cases, and acceptance test cases.
  
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into detail, abstract up from low-level information to a general understanding, and distinguish client requests from the underlying true needs.
  
• Understand client organization's direction, structure, business issues and data challenges.
  
• Define and/or contribute to roll-out strategies.
  
• Be the liaison between business units, technology teams and support teams.
  
• Manage client expectations effectively.
  
• Communicate effectively with clients to identify needs and evaluate alternative business solutions with project management.
  
• Continually seek opportunities to increase customer satisfaction and deepen client relationships.
  
• Create and maintain strategic partnership between business needs and technology delivery.
  
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
  
• Assist in the facilitation of team and client meetings.
  
• Understand how to communicate difficult/sensitive information tactfully.
  
• Promote active listening with team members.
  
• Contribute appropriately to conversations.
  
• Prepare written business correspondence that is coherent, effective, professional, and engaging.
  
• Possess understanding in the areas of application programming, database, and system design.
  
• Understand technical design specifications.
  
• Understand Internet, Intranet, Extranet and client/server architectures.
  
• Understand how legacy and web-based systems interface with each other.
  
• Define and set standards/templates for acceptance test cases, acceptance testing and test matrices.
  
• Define acceptance test conditions and develop accurate/complete test plans.
  
• Ensure issues are identified, tracked, reported on and resolved in a timely manner.
  
• Conduct acceptance testing efforts according to plan.
  
• Work independently with clients to define concepts and under direction of the Business Relationship Manager and project managers.
  
• Understand the necessity of project standards and apply them consistently.
  
• Understand how various issues affect each other and the outcome of projects.
  
• Develop internal and external meeting objectives and agendas.
  
• Prioritize multiple tasks effectively.
  
• Demonstrate the ability to cooperate with a variety of people and achieve results.
  
• Proactively initiate, develop, and maintain effective working relationships with team members.
  
• Work with client personnel to identify required changes.
  
• Communicate needed changes to development team.
  

Requirements

• BA/BS Degree or equivalent, in a technology related field or other degree preferred.
  
• 8+ years of experience in specifying, analyzing, and documenting requirements for mission critical business applications in a web/client-server environment.
  
• Subject matter expertise of geographic information systems, and experience with ArcGIS.
  
• Ability to write and execute SQL queries, preference is to also know how to query geospatial data sets.
  
• Competent at performing data analysis on large sets of data.
  
• Advanced Microsoft Visio skills
  
• Basic knowledge of UX principles and ability to prototype user interfaces using rudimentary tools (Figma, JustInMind, MS Paint, MS Visio).
  
• Familiarity with Azure DevOps as a lifecycle management tool.
  
• Excellent verbal and written communication skills.
  
• Able to collaborate with a diverse group of executives, managers, and subject matter experts.
  
• Certified Business Analysis Professional and/or SAFe certification(s)
  
• Strong analytical, decision-making, and problem-solving skills to interpret customer business needs and translate them into application requirements.
  
• Strong facilitation skills and proven experience at driving consensus across multiple stakeholders.
  
• Effective presentation skills.
  
• Process-driven analysis skills and a background in various requirements elicitation methods.
  
• Adept to Agile, Waterfall and RUP software development life cycle processes.
  
• Ability to work on multiple projects as a contributor.
  
• Ability to accurately estimate level or effort needed to make delivery commitments.
  
• Utilize application development environments, tools, and methodologies across multiple platforms.
  
• Advanced working knowledge of Microsoft Office Applications.