Overview
Skills
Job Details
Position Summary
We are seeking a Retail CRM Technical Lead with strong experience in Dynamics 365, retail technology environments, and hands-on leadership of technical teams. This role is responsible for driving CRM solution design, integrations, and technical delivery across in-store, digital, POS, ecommerce, and loyalty systems. The ideal candidate brings a blend of technical depth, leadership capability, and retail industry domain knowledge to support a seamless omnichannel customer experience.
Pay - $180000/year - $200000/year
Key Responsibilities
Technical Leadership & Delivery
Lead end-to-end technical execution for CRM initiatives within the retail technology ecosystem.
Architect solutions across D365 CE, Power Platform, Azure integrations, and retail systems.
Oversee development, configuration, customization, and integration efforts.
Provide mentorship, code reviews, and guidance to onshore/offshore engineering teams.
Ensure best practices for performance, scalability, and maintainability.
Retail Systems Integration
Design and support integrations between CRM and:
POS systems (NCR, Oracle, Lightspeed, etc.)
Ecommerce platforms (Shopify, SFCC, Magento)
Loyalty programs and customer identity platforms
Order management and fulfillment systems
Troubleshoot end-to-end customer data flows across store and digital channels.
Cross-Functional Collaboration
Partner with stakeholders across Retail Operations, Digital, Ecommerce, Customer Service, and Marketing.
Translate business needs into technical requirements and system solutions.
Lead technical discussions, workshops, and design sessions with cross-functional teams.
Communicate technical concepts clearly to non-technical stakeholders.
Project Execution & Governance
Own solution designs, technical documentation, data models, and integration specs.
Support release planning, sprint estimations, and resource allocation.
Ensure compliance with security, data governance, and retail-specific standards.
Drive incident resolution and production support for CRM and related systems.
Required Qualifications (Must-Haves)
5 8+ years of experience with Dynamics 365 Customer Engagement (CRM).
3+ years leadership experience: leading developers, architects, or offshore teams.
Retail industry experience (mandatory) including store systems, POS, or ecommerce.
Strong understanding of retail customer lifecycle, loyalty, and omnichannel workflows.
Hands-on experience with API integrations, Azure functions, Logic Apps, or similar.
Strong understanding of relational data, CDP/Customer 360, and identity stitching.
Excellent communication and stakeholder management skills.
Preferred Qualifications (Nice-to-Haves)
Experience with Shopify, SFCC, Magento, or other ecommerce platforms.
Experience working with retail loyalty platforms (e.g., Yotpo, Antavo, Clutch).
Background in data pipelines, ETL, or customer data platforms (CDP).
Azure certifications or Dynamics CRM certifications.
Experience in fast-paced consumer brands (retail, fashion, DTC, lifestyle).
Soft Skills
Strong ownership and accountability.
Ability to thrive in fast-paced retail environments.
Excellent problem-solving and analytical skills.
Ability to influence cross-functional teams without direct authority.
Why Join Us
Work on high-impact retail technology initiatives.
Lead cutting-edge CRM advancement in a growing omnichannel ecosystem.
Collaborative, innovative culture focused on customer experience.