Desktop Support

Overview

On Site
Depends on Experience
Contract - Independent
Contract - W2

Skills

Device Support
Windows 10
Help Desk
ServiceNow
ticketing
L1
L2
Level1
Level2
MacOS
security applications
Office 365
VPN

Job Details

Job Title-Desktop Support
Location New York, NY

Mandatory Skill-

  • IT Support
  • End Using
  • Desktop Support

The Support Analyst will provide support to End Users on a variety of computing issues.

Job Responsibilities and Functions

  • Diagnose, resolve, and follow-up on issues relating to various user computing issues
  • Provide technical support by phone, remote access, deskside, or site visits as required
  • New hire device setup/Imaging
  • Experience utilizing ticketing systems
  • Ensure tickets are accurately documented and resolved in accordance
  • Device inventory management
  • Position may require working extended hours or occasional night/weekend as required
  • Excellent communication skills both verbal and written
  • Ability to multi-task in a fast-paced environment
  • Office 365 Productivity Tools
  • VPN troubleshooting/connectivity
  • Mobile Device Support
  • Follow client Compliance standards

Preferred Qualifications

  • 1+ year(s) relevant technical field experience
  • Windows 10 support experience
  • Prior Help Desk experience
  • Prior ticketing system experience, such as ServiceNow
  • Ability to write clear, concise documentation
  • Ability to provide excellent customer service in person, over phone, through email, and using remote tools Attributes for Success
  • Strong written and verbal communication skills
  • Focus on customer service Desire to work in a team environment
  • Strong work ethic
  • Ability to balance workload while maintaining high standards EUC L2 with Scripting experience must EUC L2/L3 (Executive Support)
    - Primary focus on Executive Support/White Glove Service

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.