Senior NOC Technician

Job Title: Senior NOC Technician

Location: Dallas, TX/Overland Park, KS

Duration: Contract

Term: 10+ months

Job Description:

Experience Desired: 8+ Years.

• 4 7 years of technical experience in telecom or network operations.
• Advanced knowledge of telecom Messaging network technologies, including Mavenir SMS, MMS, RCS, VMAS, and mStore.
• Strong expertise in core networking protocols and diagnostic tools.
• Effective leadership, communication, and documentation skills.
• Proficient in using standard tools such as Microsoft Office and relevant network databases.
• Serve as a subject matter expert across telecom platforms (GSM, UMTS, LTE, IP, messaging).
• Provide leadership in managing network outages from localized incidents to network-wide events.
• Lead and mentor NOC personnel, offering technical guidance and skill development.
• Develop and maintain training programs and operational documentation.
• Communicate effectively with internal and external stakeholders regarding service impacts and resolution progress.
• Support capital program deployments through real-time alarm monitoring, initial triage, and break-fix change execution.
• Provide 24/7 operational monitoring, ticket handling, and troubleshooting to ensure network stability and minimize post-deployment issues.
• Monitor KPIs, alarms, and system degradations, escalating where needed to ensure proper implementation and network performance.
• Perform pre- and post-deployment validations to confirm successful upgrades and proactively identify issues.
• Respond to alarms from tools such as One Console, Splunk, OpenSearch, NetScout, and CyberArk.
• Work closely with deployment teams (e.g., NCI/ATAC) to escalate and resolve service-impacting issues.
• Schedule and coordinate critical maintenance and break-fix activities with internal teams and vendors.
• Participate in troubleshooting bridges to resolve outages and degradation events linked to capital program deployments.

Key Skills:

NOC, IMS, Telecom, IP, LTE, GSM