Customer Quality Engineer

Job Description

Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to Warren three times per week, at minimum.

The Role

This position is the single point voice of the customer to assure segment leading Warranty and J.D. Power. In this role you will directly interface the Vehicle Chief Engineer and Program Team members, all of the engineering teams, and the related manufacturing plants which provides the Customer Quality Engineer (CQE) with a good network of leaders and exposure to many different areas of the business.

What You'll Do

• Perform early issue identification, tracking and resolution to ensure segment leadership.
• Provide clear and timely communication to Quality management relative to quality issues.
• Work with the product team to identify and gather critical status updates for Quality reviews.
• Facilitate Quality Review meetings and integrity of presentation materials
• Facilitate Program team Warranty Deep Dive / Problem Resolution Tracking System (PRTS) reviews / Continuous Product Improvement Team (CPIT) meetings.
• Provide detailed analysis on every issue to champions for resolution and proactively approach issues on warranty claims
• Analyze, project and track warranty and customer survey information.
• Support engine / transmission exchange programs and teardowns.
• Support Quality Deep Dives / Sector Reviews / Quality Councils
• Create and foster relationships across multiple functions and regions.
• Collaborate with program team organization to ensure warranty targets are achieved.

Additional Job Description

Your Skills & Abilities (Required Qualifications)

• Bachelor's Degree
• 2+ years of experience in one or more of the following: Quality, Engineering, Plant Manufacturing, Product Development, Supplier Quality
• High level of oral and written communication & presentation skills.
• High degree of problem-solving skills.
• Computer skills - Excel/pivot tables, PowerPoint, Word.
• Knowledge of customer survey expectations (JD Power, Consumer Reports, Compass).

What Will Give You A Competitive Edge (Preferred Qualifications)

• OpEx, Red X and DFSS familiarity and experience
• Engineering degree
• Familiarity with warranty systems

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)

This job may be eligible for relocation benefits

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