Application Support Engineer

Overview

Hybrid
Depends on Experience
Contract - W2
25% Travel

Skills

Technical Support
Application Support
Customer Support
IT Service Management
Java
JavaScript
Web Applications
System Administration
Computer Networking
AngularJS
HTML
MySQL
XML
Windows PowerShell
ITIL
Customer Service
Customer Facing

Job Details

Job Title: Application Support Engineer

Location: San Diego, CA (Hybrid- 2 Days in a Week)

Duties: What you get to do in this role: We are looking for an experienced engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for partners and customers. This includes developing subject matter expertise within the customer support department and mentoring junior team members in the various technologies. This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills. What are the top skill sets needed to be successful in this role?

  • Java, JavaScript
  • Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
  • Strong personal commitment to quality and customer service

Skills: To be successful in this role, we need someone who has:

  • Highly experienced in their ability to troubleshoot difficult technical issues with ease
  • Strong object-oriented programming skills in Java/JavaScript
  • Fundamental understanding of Linux and/or UNIX knowledge
  • A fundamental understanding of IT service management and the ITIL business process
  • Web Services (consuming or providing) (SOAP, REST)
  • Data Extraction Technologies (e.g. JDBC, ODBC)
  • Any bi-directional, automated integration between two systems
  • Understanding of remote administration via SSH, SNMP, WMI, PowerShell.
  • Strong Familiarity with Eclipse IDE
  • A fundamental understanding of ITSM, ITIL, and/or CMDB
  • Strong Experience with relational databases (e.g. MySQL, Oracle
  • Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML
  • Working knowledge of the components in a web applications stack
  • Experience with relational databases such as MySQL
  • Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
  • Strong personal commitment to quality and customer service
  • Understanding of basic networking and system administration.

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