Support Analyst - 155288-1

Overview

On Site
USD25 - USD32
Contract - W2

Skills

Support Analyst - 155288-1

Job Details

job summary:

Support Analyst needed for onsite Contract Opportunity with Randstad Digitals client in Redmond, WA


We are looking for an experienced Support Analyst to join the team. An ideal candidate will have a wide range of IT knowledge and experience. This role supports a game studio as part of the Operations team working at a AAA game studio. Ideal for someone eager to strengthen capabilities in a dynamic, fast-paced environment.




location: Redmond, Washington

job type: Contract

salary: $25 - 32 per hour

work hours: 9am to 5pm

education: High School



responsibilities:


  • In-person and remote user assistance with Windows PCs, Laptops, and Dev kits
  • Triaging and resolving incidents, changes, and requests
  • Assistance with device enrollment, policy configuration, and identity management using Azure AD and Intune
  • Identification of recurring or large-scale incidents and root cause solutions and/or escalation to appropriate team
  • Maintenance and updates to internal and external database of documented solutions
  • Occasional server support: Replacing storage, moving servers, upgrading and replacing hardware
  • Reporting on support incidents and adherence to SLAs
  • Ability to pick up and move IT hardware weighing up to 40 pounds
  • Support for studio-wide IT asset operations including tracking, maintenance coordination, and inventory audits for hardware and software
  • Assistance with technology refreshes, equipment rollouts, and process improvements to ensure readiness, compliance, and cost-effective lifecycle management


qualifications:


  • 5+ years of work-related experience
  • Strong understanding of Microsoft products
  • Outstanding communication and customer service skills
  • Excellent problem resolution and analytical skills
  • Ability to learn quickly in fast-paced environment


Pluses



  • Strong understanding of desktop support
  • Experience with core IT infrastructure


skills:

  • Desktop Support
  • Microsoft product experience
  • Problem Solving
  • analytical skills




Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.


Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.