Overview
On Site
$$48.27 / hr
Contract - W2
Contract - to 2026-07-31
Skills
Business Analyst (Non-IT) - Intermediate
Job Details
Job Description:
Responsibilities:
Responsibilities:
- Analyze and document RMA workflows specific to semiconductor product returns.
- CollaboXX with cross-functional teams including Quality, Customer Operations, Logistics, and IT to improve RMA processes.
- Act as the functional SME for RMA-related processes in SAP, Salesforce, and other internal systems.
- Translate business needs into functional and technical requirements for system enhancements and integrations.
- Execute configuration, testing, and deployment of SAP, Salesforce, and other internal system updates related to RMA.
- Provide training and documentation to end-users and stakeholders on RMA tools and processes.
- Bachelor's degree in Engineering, Business, Supply Chain, or Information Systems.
- 3 5 years of experience in business process analysis or operations support, preferably in the semiconductor or electronics industry.
- Experience with Supply Chain, preferably RMA, reverse logistics, and warranty management.
- Strong working knowledge of SAP and Salesforce.
- Excellent analytical, communication, and stakeholder engagement skills.
- Proficiency in process mapping tools (e.g., Visio, Lucidchart) and data analysis (Excel, Power BI, etc.).
- Proficiency in Word, Excel, Power Point.
- Experience working with global teams and multi-site operations.
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