Overview
On Site
Hybrid
Full Time
Skills
Professional Development
Life Insurance
Strategic Management
Productivity
Management
Laptop
Mobile Devices
Virtual Desktop
VDI
Technical Support
Unified Communications
Microsoft Office
Budget
Innovation
Continuous Improvement
IT Service Management
Communication
Leadership
Coaching
ITIL
Service Management
SAP BASIS
Banking
Reporting
Finance
Amazon S3
Securities
LinkedIn
YouTube
Facebook
Collaboration
Teamwork
Financial Services
Security Clearance
Information Technology
DTCC
Capital Market
Job Details
Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.
Pay and Benefits:
The Impact you will have in this role:
Being a member of the Information Technology team the Executive Director of Digital Workplace Services will lead the strategic direction, innovation, and operational perfection of DTCC's internal IT support and end-user technology experience. This role oversees the internal IT Help Desk, endpoint management (virtual and physical), and Unified Communications, including Zoom, Microsoft 365, and conference room technologies. The ideal candidate will be a visionary leader with a strong operational mindset, capable of driving digital transformation while maintaining financial discipline.
Your Primary Responsibilities:
**NOTE: The Primary Responsibilities of this role are not limited to the details above. **
Leadership Expectations
Visionary leaders are Change Drivers advancing the organization's strategy by being Future Focused and Compelling Communicators.
Leaders build capability in themselves by being Committed to Personal Excellence and are Talent Developers for others by providing growth opportunities, feedback and coaching.
Our leaders are Inclusive Leaders who are Relationship Minded, embracing individual differences, inspiring others to thrive, and building networks for effective collaboration.
Leaders at DTCC are Results-Oriented, delivering timely, high quality, client-focused results, while mitigating risk. They are Business Savvy and understand DTCCs position in the global marketplace, recognizing the emerging industry trends that can impact DTCC business strategies.
Qualifications:
Talents Needed for Success:
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
About Us
With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC's subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC's Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at or connect with us on LinkedIn , X , YouTube , Facebook and Instagram .
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.
Learn more about Clearance and Settlement by clicking here .
About the Team
The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.
Pay and Benefits:
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The Impact you will have in this role:
Being a member of the Information Technology team the Executive Director of Digital Workplace Services will lead the strategic direction, innovation, and operational perfection of DTCC's internal IT support and end-user technology experience. This role oversees the internal IT Help Desk, endpoint management (virtual and physical), and Unified Communications, including Zoom, Microsoft 365, and conference room technologies. The ideal candidate will be a visionary leader with a strong operational mindset, capable of driving digital transformation while maintaining financial discipline.
Your Primary Responsibilities:
- Lead and evolve the Digital Workplace Services strategy to enhance employee productivity and satisfaction.
- Oversee the internal IT Help Desk, ensuring high-quality, responsive support services.
- Lead the lifecycle of all user endpoints, including desktops, laptops, mobile devices, and virtual desktop infrastructure (VDI).
- Advise the Unified Communications team, ensuring seamless operation and innovation across Zoom, Microsoft 365, and all conferencing technologies.
- Maintain a responsible financial profile, aligning budgets with industry benchmarks and driving cost-effective solutions.
- Champion innovation by identifying and implementing new technologies and practices that improve the digital workplace experience.
- Foster a culture of user-centric design by actively listening to employee feedback and incorporating it into service improvements.
- Develop and implement strategies to socialize and promote IT services and tools across the organization.
- Collaborate with multi-functional teams to ensure alignment with broader IT and business goals.
- Proven experience leading large-scale IT support operations and endpoint environments.
- Strong knowledge of Unified Communications platforms, particularly Zoom and Microsoft 365.
- Demonstrated ability to lead budgets and drive financial efficiency.
- Track record of innovation and continuous improvement in IT service delivery.
- Excellent communication and partner engagement skills.
**NOTE: The Primary Responsibilities of this role are not limited to the details above. **
Leadership Expectations
Visionary leaders are Change Drivers advancing the organization's strategy by being Future Focused and Compelling Communicators.
Leaders build capability in themselves by being Committed to Personal Excellence and are Talent Developers for others by providing growth opportunities, feedback and coaching.
Our leaders are Inclusive Leaders who are Relationship Minded, embracing individual differences, inspiring others to thrive, and building networks for effective collaboration.
Leaders at DTCC are Results-Oriented, delivering timely, high quality, client-focused results, while mitigating risk. They are Business Savvy and understand DTCCs position in the global marketplace, recognizing the emerging industry trends that can impact DTCC business strategies.
Qualifications:
- Minimum of 15 years of related experience
- Bachelor's degree preferred or equivalent experience
Talents Needed for Success:
- Experience in financial services or similarly regulated industries.
- Familiarity with ITIL or other service management frameworks.
- Passion for enhancing employee experience through technology.
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
About Us
With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC's subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC's Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at or connect with us on LinkedIn , X , YouTube , Facebook and Instagram .
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.
Learn more about Clearance and Settlement by clicking here .
About the Team
The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.