Overview
On Site
Contract - W2
Skills
Service Desk
Technical Support
Remote Support
Laptop
Mobile Devices
Printers
Network Administration
Active Directory
Microsoft Exchange
Network Design
Routers
Switches
Virtual Private Network
Firewall
LAN
WAN
Business Software
Telephony
Service Delivery
Help Desk
Reporting
Management
IT Service Management
Process Management
Licensing
Inventory Management
Procurement
Problem Solving
Organized
Attention To Detail
Computer Science
Training
IT Infrastructure
Microsoft Windows
Cloud Computing
Computer Hardware
Network
IT Security
Communication
English
Bilingual
ITIL
Job Details
IT Service Desk (Help Desk) Support
We are seeking a proactive and technically skilled IT Systems Support Specialist to oversee and maintain a wide range of user-facing technologies and internal infrastructure systems. This individual will play a critical role in delivering reliable IT services, supporting both day-to-day operations and longer-term technical improvements. The position includes direct user support, systems maintenance, and troubleshooting across various business-critical platforms.
RESPONSIBILITES
User & Device Support
Systems & Network Administration
Business Application & Operational Systems
Help Desk & Service Delivery
Asset & Process Management
WHO YOU ARE
You're a motivated IT professional who enjoys solving problems and supporting users. You're organized, detail-oriented, and thrive under pressure. You ping a strong service mindset, a collaborative attitude, and the ability to juggle multiple tasks while maintaining a calm, professional presence.
Must Have:
Nice to Have:
We are seeking a proactive and technically skilled IT Systems Support Specialist to oversee and maintain a wide range of user-facing technologies and internal infrastructure systems. This individual will play a critical role in delivering reliable IT services, supporting both day-to-day operations and longer-term technical improvements. The position includes direct user support, systems maintenance, and troubleshooting across various business-critical platforms.
RESPONSIBILITES
User & Device Support
- Deliver hands-on and remote support for workstations, laptops, and mobile devices
- Install and configure hardware/software in a multi-server Windows environment
- Set up and maintain specialized equipment (e.g., printers, PC's, peripherals etc?)
Systems & Network Administration
- Manage Active Directory and Exchange (On-Prem and Cloud-Based)
- Support network infrastructure: routers, switches, VPN, and firewalls
- Maintain LAN/WAN systems and troubleshoot connectivity issues
- Implement OS updates, patches, and system configurations
- Monitor system logs and proactively identify potential issues
Business Application & Operational Systems
- Support business platforms such as telephony, security systems, display systems, and service desks
- Assist with application deployments and ensure reliable system performance
- Maintain integration points between cloud services and on-premise solutions
Help Desk & Service Delivery
- Respond to and resolve help desk requests quickly
- Track, log, and report technical issues and resolutions
- Manage user accounts, permissions, and access resets
- Ensure continuous availability of key IT services and platforms
Asset & Process Management
- Support licensing, inventory management, and procurement of supplies
- Stay current with evolving IT technologies and suggest relevant improvements
- Assist with project-related tasks and perform other duties as assigned
WHO YOU ARE
You're a motivated IT professional who enjoys solving problems and supporting users. You're organized, detail-oriented, and thrive under pressure. You ping a strong service mindset, a collaborative attitude, and the ability to juggle multiple tasks while maintaining a calm, professional presence.
Must Have:
- College diploma or university degree in Computer Science, IT, or related discipline; or a combination of formal training and 3+ years of relevant experience
- Strong knowledge of modern IT infrastructure, Windows environments, and cloud services
- Proficiency in troubleshooting hardware/software and network-related issues
- Understanding of system behavior, application deployment, and IT security principles
- Excellent communication skills in English
Nice to Have:
- Bilingual
- ITIL certification
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.