Overview
On Site
USD 32.00 - 40.00 per hour
Full Time
Skills
Remote Support
Customer Service
Tier 1
Laptop
Mobile Devices
Videoconferencing
IMAC
Identity Management
Access Control
End-user Computing
OS X
Remote Desktop
Help Desk
Cabling
Quality Assurance
Service Desk
Microsoft Windows
Active Directory
Computer Hardware
Microsoft Office
Technical Support
Management
Problem Solving
Conflict Resolution
Taxes
Life Insurance
Mergers and Acquisitions
Partnership
Collaboration
Business Transformation
Law
Job Details
Description
The Tech Support Analyst role is responsible for providing excellent customer service and assist associates with Tier 1 & 2 IT Support related issues. Additionally, the Tech Support Analyst position should manage support tickets while providing timely customer feedback. Perform all in-person activities and prioritize tickets based on business needs is also a large part of the job.
Responsibilities:
Provide 1st level IT support for all incidents and requests routed directly to the Tech Support team
Perform 2nd level support and activities for incidents and requests assigned from the Service Desk related to laptops, mobile devices, video-conference equipment, or software applications
Perform all in-person / user support activities
Perform IMAC (Identity Management & Access Control) duties related to end user computing
Assigned project tasks related to end user / desktop computing services
Provide time and accurate customer feedback
Create new end user computing knowledge for the Service Desk
Assist in assigned problem investigations and resolution for end user computing problems
Proficiency in Windows / MacOS / O365 Administration
Experience with remote desktop applications and help desk software
Installing and deploying new hardware systems, software upgrades, or cable management
QA Service Desk performance and work directly with the Service Desk for improvements
Skills
Technical support, Windows, Troubleshooting, Active directory, Hardware, Office 365
Additional Skills & Qualifications
High school diploma
Bachelor's degree (highly desired, but not required)
Minimum three years of experience in an IT Support setting
Friendly and upbeat personality
Ability to work under pressure and manage multiple tickets
Problem-solving skills
Conflict-resolution skills
Pay and Benefits
The pay range for this position is $32.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Boston,MA.
Application Deadline
This position is anticipated to close on Nov 8, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The Tech Support Analyst role is responsible for providing excellent customer service and assist associates with Tier 1 & 2 IT Support related issues. Additionally, the Tech Support Analyst position should manage support tickets while providing timely customer feedback. Perform all in-person activities and prioritize tickets based on business needs is also a large part of the job.
Responsibilities:
Provide 1st level IT support for all incidents and requests routed directly to the Tech Support team
Perform 2nd level support and activities for incidents and requests assigned from the Service Desk related to laptops, mobile devices, video-conference equipment, or software applications
Perform all in-person / user support activities
Perform IMAC (Identity Management & Access Control) duties related to end user computing
Assigned project tasks related to end user / desktop computing services
Provide time and accurate customer feedback
Create new end user computing knowledge for the Service Desk
Assist in assigned problem investigations and resolution for end user computing problems
Proficiency in Windows / MacOS / O365 Administration
Experience with remote desktop applications and help desk software
Installing and deploying new hardware systems, software upgrades, or cable management
QA Service Desk performance and work directly with the Service Desk for improvements
Skills
Technical support, Windows, Troubleshooting, Active directory, Hardware, Office 365
Additional Skills & Qualifications
High school diploma
Bachelor's degree (highly desired, but not required)
Minimum three years of experience in an IT Support setting
Friendly and upbeat personality
Ability to work under pressure and manage multiple tickets
Problem-solving skills
Conflict-resolution skills
Pay and Benefits
The pay range for this position is $32.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Boston,MA.
Application Deadline
This position is anticipated to close on Nov 8, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.