Overview
On Site
Depends on Experience
Contract - W2
Skills
Genesys
Python
OAuth
CCaaS
API
Job Details
Position: Lead CCaaS Engineer (Genesys CX)
Location: Weehawken, NJ - Onsite
Must Have Skills:
- Genesys CCaaS development experience
- API Development
- OAuth
Responsibilities:
- Design and implement comprehensive Genesys Cloud CX solutions including advanced routing strategies, IVR flows, and multi-channel integrations.
- Lead end-to-end migration projects from legacy platforms like Avaya, Cisco, and Genesys Engage to Genesys Cloud CX.
- Develop sophisticated Architect flows for omnichannel interactions including voice, chat, email, and bot integrations.
- Create seamless integrations between Genesys Cloud CX and enterprise CRM systems using APIs, web services, and custom data actions.
- Collaborate with telephony teams to configure complex voice infrastructure including SIP trunks, BYOC implementations, and SBCs.
- Optimize contact center performance through data-driven analysis of call flows, routing logic, and reporting dashboards.
Requirements:
- 3+ years of hands-on experience implementing and configuring Genesys Cloud CX in enterprise environments.
- Demonstrated success leading contact center migration projects from legacy platforms to cloud-based solutions.
- In-depth knowledge of Genesys Architect, routing strategies, outbound campaigns, digital channels, and workforce management.
- Strong understanding of telephony concepts including SIP, SBCs, trunking, codecs, and call flow architecture.
- Experience with API integrations, OAuth implementation, event notifications, and custom data actions.
- Ability to collaborate effectively with cross-functional teams in fast-paced migration projects.
- Genesys Cloud CX certifications (Professional, Developer, Architect) and scripting experience (JavaScript/Python) (Optional).
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