Overview
On Site
Full Time
Skills
Mergers and Acquisitions
Remote Support
Tier 1
Computer Networking
Microsoft
Management
Onboarding
Laptop
Software Support
Microsoft Outlook
Microsoft Excel
Microsoft PowerPoint
Mobile Devices
Knowledge Sharing
Documentation
Knowledge Base
Technical Support
Information Technology
Computer Science
Help Desk
Microsoft Windows
Active Directory
Microsoft Azure
MDT
Microsoft Deployment Toolkit
Dell
HP
Communication
Computer Hardware
Software Troubleshooting
Conflict Resolution
Problem Solving
Attention To Detail
Endpoint Protection
CompTIA
Network+
Security+
Microsoft Office
ITIL
Energy
Science
IT Consulting
Leadership
FOCUS
Professional Development
Finance
Collaboration
Partnership
Sustainability
FAR
Workday
Job Details
Description
Your role at GEI.
GEI Consultants is a nationally recognized engineering and environmental consulting firm with offices across North America. We are seeking a highly skilled an experienced Desktop Support Technician to join our IT Support Team in Woburn, MA. This role will be part of a collaborative, cross-regional team with colleagues in Sacramento, Green Bay, and Ontario, Canada, supporting over 1,700 employees in both office and remote environments. The Desktop Support Technician will provide Tier 1, front-line technical support, to local and remote employees. This includes assisting with desktops, laptops, mobile devices, peripherals, and basic networking. You'll help ensure users stay productive by delivering high-quality, timely technical assistance.
Essential Responsibilities & Duties
Minimum Qualifications
Preferred Certifications (not required but beneficial)
We are GEI.
Some of the world's most pressing problems - from climate change to sustainable development, to critical infrastructure and the future of our energy supply - need our brightest and diverse minds working together to create safer, more resilient communities for tomorrow.
We are technical experts, collaborators, and entrepreneurs who draw from diverse backgrounds to solve our clients' most complex challenges.
With several offices across North America, we offer a range of engineering, science, and technical consulting services. Our range of expertise, project types, and culture make us the choice for top talent in the AEC industry. See all our office locations here .
Employee-owned. Employee-focused.
As an employee-owned company, our employees support our flat leadership structure, have a say in how our business operates and benefit from our financial success. We are committed to employee growth with career development opportunities, competitive total rewards, a well-being program, flexible work arrangements and more. Our company culture is driven by our 4 Cs - we are Client-Centered, Curious, Collaborative, and Community Minded - which support our focus on sustainability, safety, diversity, equity and inclusion. Get to know us better by visiting GEI's career site here .
GEI's Total Rewards Package Includes
PHYSICAL REQUIREMENTS
WORK ENVIRONMENT
Functional Demands:
Sedentary
x
Light
Medium
Other
Activity Level Throughout Workday (check one per row)
Physical Activity Requirements
Occasional
(0-35% of day)
Frequent
(33-66% of day)
Continuous
(67-100% of day)
Not Applicable
Sitting
x
Standing
x
Walking
x
Climbing
x
Lifting (floor to waist level) (in pounds)
x
Lifting (waist level and above) (in pounds)
x
Carrying objects
x
Push/pull
x
Twisting
x
Bending
x
Reaching forward
x
Reaching overhead
x
Squat/kneel/crawl
x
Wrist position deviation
x
Pinching/fine motor skills
x
Keyboard use/repetitive motion
x
Taste or smell (taste=never)
x
Talk or hear
x
Accurate 20/40
Very Accurate 20/20
Not Applicable
Near Vision
x
Far Vision
x
Yes
No
Not Applicable
Color Discrimination
Sensory Requirements
Minimal
Moderate
Accurate
Not Applicable
Depth perception
x
Hearing
x
Environment Requirements
Occupational Exposure Risk Potential
Reasonably Anticipated
Not Anticipated
Blood borne pathogens
x
Chemical
x
Airborne communicable diseases
x
Extreme temperatures
x
Radiation
x
Uneven surfaces or elevations
x
Extreme noise levels
x
Dust/particulate matter
x
Other (exposure risks):
Usual workday hours :
x
8
10
12
Other work hours
GEI is an AA/equal opportunity employer, including disabled and veterans.
Your role at GEI.
GEI Consultants is a nationally recognized engineering and environmental consulting firm with offices across North America. We are seeking a highly skilled an experienced Desktop Support Technician to join our IT Support Team in Woburn, MA. This role will be part of a collaborative, cross-regional team with colleagues in Sacramento, Green Bay, and Ontario, Canada, supporting over 1,700 employees in both office and remote environments. The Desktop Support Technician will provide Tier 1, front-line technical support, to local and remote employees. This includes assisting with desktops, laptops, mobile devices, peripherals, and basic networking. You'll help ensure users stay productive by delivering high-quality, timely technical assistance.
Essential Responsibilities & Duties
- User Support: Assist end users with issues related to hardware, software, and connectivity via phone, email, and Microsoft Teams.
- Ticket Queue Management: Assign tickets to appropriate staff as they come in.
- Ticket Management: Log and manage incoming tickets using JitBit or similar ticketing systems. Escalate issues as necessary.
- Device Setup: Configure and deploy Windows laptops, desktops, and peripherals following company standards.
- User Onboarding: Assist in preparing and delivering laptops and setting up accounts for new hires.
- Software Support: Provide support for Microsoft 365 applications (Outlook, Excel, Teams, Word, PowerPoint, OneDrive) and others.
- Mobile Devices: Help set up and support mobile phones and smart devices.
- Knowledge Sharing: Maintain accurate records and documentation; contribute to the internal knowledge base.
- Team Collaboration: Partner with senior technicians on more advanced troubleshooting and project-based work.
- Other Duties: Perform additional IT support tasks as assigned.
Minimum Qualifications
- Education: Associate degree in Information Technology, Computer Science, or related field, equivalent work experience accepted; bachelor's degree preferred.
- Experience:
- 1-3 years of experience in desktop or helpdesk support
- Familiarity with Windows 10/11, Microsoft 365, and basic Active Directory tasks
- Experience with Azure AD, AutoPilot and Intune is a plus, but not required
- Experience with imaging Intune or MDT
- Familiar with Dell and HP computers is a plus
- Technical Proficiency:
- Strong communication and interpersonal skills
- Strong hardware and software troubleshooting skills
- Problem-solving mindset with attention to detail
- Familiar with CrowdStrike Endpoint Protection is a plus
- Familiar with Airlock
- Willingness to learn and grow in a team environment
- Ability to follow procedures and provide consistent support
Preferred Certifications (not required but beneficial)
- CompTIA A+, Network+, or Security+
- Microsoft 365 Certified: Endpoint Administrator Associate
- ITIL Foundation
We are GEI.
Some of the world's most pressing problems - from climate change to sustainable development, to critical infrastructure and the future of our energy supply - need our brightest and diverse minds working together to create safer, more resilient communities for tomorrow.
We are technical experts, collaborators, and entrepreneurs who draw from diverse backgrounds to solve our clients' most complex challenges.
With several offices across North America, we offer a range of engineering, science, and technical consulting services. Our range of expertise, project types, and culture make us the choice for top talent in the AEC industry. See all our office locations here .
Employee-owned. Employee-focused.
As an employee-owned company, our employees support our flat leadership structure, have a say in how our business operates and benefit from our financial success. We are committed to employee growth with career development opportunities, competitive total rewards, a well-being program, flexible work arrangements and more. Our company culture is driven by our 4 Cs - we are Client-Centered, Curious, Collaborative, and Community Minded - which support our focus on sustainability, safety, diversity, equity and inclusion. Get to know us better by visiting GEI's career site here .
GEI's Total Rewards Package Includes
- Market-Competitive Compensation, including Eligibility for an Annual Performance Bonus
- Comprehensive Benefits Program, including Medical, Dental, Vision, Life, Disability and More
- Well-Being Program and Paid Parental Leave
- Commuter Benefits
- Hybrid Work Schedules and Cell Phone Stipends
- GEI University (GEIU) with Continuing Education Assistance and Tuition Reimbursement
- Connecting Conversation Program with a Focus on Professional Development and Opportunities for Advancement
- Support and Financial Rewards for Publication Awards, Professional Dues, and Professional Licenses
- Paid Holidays and Generous Paid Time Off Program
- Rewards and Recognition
- GEI-Funded Profit Sharing and 401(k)
- Opportunity to be an Owner and Shareholder (Learn more here )
- A Vibrant Culture that is Focused on Partnership, Sustainability, Giving Back to Our Communities and Diversity, Equity and Inclusion
- And More...
PHYSICAL REQUIREMENTS
WORK ENVIRONMENT
Functional Demands:
Sedentary
x
Light
Medium
Other
Activity Level Throughout Workday (check one per row)
Physical Activity Requirements
Occasional
(0-35% of day)
Frequent
(33-66% of day)
Continuous
(67-100% of day)
Not Applicable
Sitting
x
Standing
x
Walking
x
Climbing
x
Lifting (floor to waist level) (in pounds)
x
Lifting (waist level and above) (in pounds)
x
Carrying objects
x
Push/pull
x
Twisting
x
Bending
x
Reaching forward
x
Reaching overhead
x
Squat/kneel/crawl
x
Wrist position deviation
x
Pinching/fine motor skills
x
Keyboard use/repetitive motion
x
Taste or smell (taste=never)
x
Talk or hear
x
Accurate 20/40
Very Accurate 20/20
Not Applicable
Near Vision
x
Far Vision
x
Yes
No
Not Applicable
Color Discrimination
Sensory Requirements
Minimal
Moderate
Accurate
Not Applicable
Depth perception
x
Hearing
x
Environment Requirements
Occupational Exposure Risk Potential
Reasonably Anticipated
Not Anticipated
Blood borne pathogens
x
Chemical
x
Airborne communicable diseases
x
Extreme temperatures
x
Radiation
x
Uneven surfaces or elevations
x
Extreme noise levels
x
Dust/particulate matter
x
Other (exposure risks):
Usual workday hours :
x
8
10
12
Other work hours
GEI is an AA/equal opportunity employer, including disabled and veterans.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.