Data Center Technician 5698871

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Key Responsibilities:

The Senior Data Center Services Technician will have front-line responsibility in supporting break fix activities, implementing project related requirements, executing planned maintenances, and responding to emergency events. Additionally, they will:

• Actively and consistently supports all efforts to simplify and enhance the customer experience.
• Provides prompt response to trouble and change tickets using the defined tracking and trouble management system.
• Perform routine and emergency service network cabling and rack and stack and power verification.
• Install, test, and terminate structured wiring including network drops, coax cable drops and specialty cable with appropriate connectors in support of facilities operations.
• Coordinate the on-site management of sub-contractors and vendors, ensuring all work is preformed according to established practices and procedures.
• Install network equipment and patch infrastructure in tele-data closets and patch in network drops using copper and fiber patch cords
• Run cable from patch panel to server and or to switch, replace SFP modules, and perform power verification.
• Responsible for advanced level support that includes rebooting servers and various devices, replacing hardware, BIOS level configurations and upgrades, ISO imaging and replacing/rebooting/re-cabling modules.
• Receive, asset tag, store and deploy equipment and tools for data center operations as necessary.
• Operates telecommunications test equipment and evaluates troubles on circuits.
• Write and edit Maintenance Operation Protocols (MOPs) for work activities and responsible for maintaining current versions.
• Ensure escalation of all emergency responses to circuit and customer equipment issues.
• Perform asset installations in a production environment
• Perform daily walk-through in the data center and associated spaces to check for alarms and issues in data center equipment.
• Document discovered issues through the defined Data Center Services process and communicate with customer and device owners to reach resolution.
• Provide timely and accurate asset and ticket updates in the tools, data bases, and folders as necessary and directed by Supervisor
• Analyze the data center environment and identify areas of improvement and potential trouble conditions, present the facts to management in a timely manner, and make recommendations for solutions.
• Provide first level response diagnosis for alarms via the building management system (Foreseer) and if necessary respond to the alarm situation and coordinate resources and vendors for service restoration.
• Perform advanced support activities for all facility related systems and equipment in a Data Center environment.
• Conduct daily critical infrastructure rounds and ensure shift reports are properly filed for metric analysis.

Basic Qualifications:

• Minimum 5 years of Data Center experience
• Minimum 5 years of Smart Hands IT Support
• Minimum 5 years of IT hardware troubleshooting and maintenance experience
• Minimum of an Associate's degree

Preferred Qualifications:

• A+ Certification, CDCP or ITIL Foundation certification
• The ability to contribute and support 24x7x365 operation along with rotating On-Call responsibilities
• The ability to work onsite in Andover, MA
• Capable of working extra shifts (OT) for other team members
• Good Leadership skill to drive a team
• Good verbal, written communication and presentation skills

"Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location

California - $31.25- $34.03/hour

Colorado - $31.25- $34.03/hour

District of Columbia - $31.25- $34.03/hour

Illinois - $31.25- $34.03/hour

Minnesota - $31.25- $34.03/hour

Maryland - $31.25- $34.03/hour

New York - $31.25- $34.03/hour

Washington - $31.25- $34.03/hour

About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces .Join Accenture to work at the heart of change.
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