Pension Customer Support Specialist

Overview

Remote
Depends on Experience
Contract - W2
Contract - Independent
Contract - 6 month(s)
No Travel Required

Skills

public pension administration
pension software
customer support
Jira
Teamwork
user acceptance testing
remote collaboration
Microsoft Teams
software troubleshooting
ticketing systems
client communication

Job Details

Requirements:

  • 5+ years of public pension administration experience with strong workflow expertise
  • Proficiency in customer service roles supporting pension or enterprise software
  • Experience in resolving complex software issues in a support setting
  • Experience with Teamwork and Jira for ticket and task management
  • Experience in troubleshooting, testing, and validating software resolutions
  • Experience with remote collaboration tools like Microsoft Teams
  • Excellent communication skills, both verbal and written, for customer engagement

Responsibilities:

  • Resolve customer issues related to pension software with technical expertise and empathy
  • Proficiency in identifying and documenting issues, enhancements, and training needs
  • Experience in managing support cases through resolution in line with SLAs
  • Experience with guiding clients through UAT and confirming production readiness
  • Experience in coordinating across internal dev teams to troubleshoot and deploy fixes
  • Experience with maintaining support documentation and customer knowledge base
  • Communicate clearly with clients to build trust and long-term relationships

Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting-edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.

Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

For more information about Resourcesoft and our services, please visit our website.

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About Resourcesoft, Inc.