Overview
On Site
Depends on Experience
Full Time
No Travel Required
Unable to Provide Sponsorship
Skills
Servers
Remote Support
IT Service Management
Collaboration
Service Level
Storage
Communication
Management
Promotions
Data Link Layer
Regulatory Compliance
Job Details
Key areas of responsibilities
- Conduct support operations on day-to-day basis
- candidate should have 4+ years of experience in desktop support / end user support
- In cooperation with Infrastructure operations and engineering teams, perform actions to maintain Service Level Objectives as well as security and compliancy tasks
- End user /Desktop support, hands & eye support in server room or data centre
- Where agreed, participate to IT Compliance development for own area (Senior Engineer)
- Where agreed, participate to Infra development within own area of expertize (Senior Engineer)
- Where agreed, manage business integration with active communication, promotion and deployment of standard IT services, coordination of local key users and handling of possible local escalation cases on own responsibility area. (Senior Engineer)
- Participation in the Duty Ring at sites/consolidated sites within two hours from home base, where applicable
Key contacts
- End users, business key users and managers
- Basic understanding on Servers & Storage, Communication Technology, and Managed Desktop Services Engineering and Operations teams
- User Support team
- External vendors
- Coordinate and cooperate with L2 internal teams
Note: The candidate will work at two sites: 4 days in Hillsborough and 1 day in Exeter every week.
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