Lead System Engineering

Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

About The Company

Join AT&T and reimagine the communications and technologies that connect the world. Our Corporate Systems team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won't just imagine the future-you'll create it.

About The Team:

As a vital part of our Consumer Quality Engineering team, you will revolutionize how we deliver seamless customer interactions across retail, call centers and beyond. Here, digital isn't just an eCommerce channel - it's an integrated ecosystem where all channels operate as one unified team, enhancing the overall customer journey. The digital transformation wave hitting in 2025 will redefine the customer experience landscape, and this is your chance to build a career that propels you into the future. You will play a key role in driving the digital transformation of our Consumer segment by implementing Salesforce SaaS CRM, modernizing OSS/BSS platforms, and integrating Generative AI to elevate customer experiences, streamline business processes, and unlock powerful data insights. Your work will enhance agility, alignment, and quality through automation, scalable CI/CD pipelines, and cross-functional collaboration - ensuring a flawless end-to-end experience across digital interfaces, middleware, and backend systems. Join us to deliver impactful business outcomes by optimizing quality engineering strategies and leveraging the latest technologies. Be part of a forward-thinking team that's shaping the future of customer engagement and digital innovation.

What You'll Do:

As a Lead Quality Engineer/ Test Architect, you will immediately step into a transformative leadership role where you will architect and drive integrated solution testing and quality assurance for cutting-edge Salesforce projects and application releases. You will lead the charge in pioneering next-gen automation, continuous validation, and AI-augmented testing within Agile and DevOps environments-propelling our evolution into a future-ready, quality engineering powerhouse through the One Design principle and Single Test Suite paradigm.

Key responsibilities include:

• Spearheading the design and implementation of advanced, scalable test strategies tailored for Salesforce SaaS CRM and interconnected ecosystems, ensuring seamless, omnichannel customer experiences.
• Driving innovation in test automation frameworks leveraging AI/ML-enhanced scripting and autonomous testing to boost coverage, accelerate delivery cycles, and support robust CI/CD pipelines.
• Collaborating cross-functionally in a DevSecOps culture to continuously elevate test frameworks, infrastructure, tooling, and processes-championing shift-left testing and continuous quality feedback loops.
• Leading proactive defect lifecycle management with data-driven root cause analysis (RCA) and predictive analytics to unearth systemic risks and drive operational excellence.
• Harnessing real-time test analytics and quality intelligence dashboards to inform strategic decisions, deliver transparent reporting, and engage leadership and stakeholders with actionable insights.
• Orchestrating cross-team innovation on large-scale digital transformation initiatives, embedding quality engineering best practices throughout the product lifecycle for resilient, secure, and scalable solutions.
• Defining and tracking SLAs with testing and delivery partners to maintain elite standards of application quality, scalability, maintainability, and security posture.
• Leading agile test planning, effort estimation, and dynamic timeline management to ensure the delivery of high-velocity, high-quality code in fast-paced program increments.
• Designing modular, reusable, and traceable test scenarios and cases aligned with evolving business objectives, supporting continuous compliance and audit readiness.

What You'll Need To Bring:

Technical Qualifications:

• Bachelor's degree in Computer Engineering, Computer Science, Information Systems, or related field.
• 8+ years as a quality engineering lead or test architect, with expertise in requirements analysis, test planning, execution, defect management, root cause analysis, and quality reporting.
• 6+ years leading integrated or end-to-end testing for large-scale, multi-tier web applications, including UI, API/microservices, email/SMS communications, and data feeds (e.g., Kafka, Data Router).
• Extensive experience working with complex consumer ecosystems involving diverse plans, products, and account variations.
• 6+ years working in Agile and DevOps environments, collaborating with product owners, stakeholders, development, and architecture teams, with a focus on quality gates.
• Hands-on API testing experience with tools like Postman and SOAP UI.
• 6+ years using test automation frameworks and tools such as AI-Tap, Playwright, Selenium, Appium, Rest Assured, and TestNG.

• 3+ years of Salesforce and Mulesoft experience.
• 3+ years of Python programming/scripting experience.
• Experience integrating automated tests into CI/CD pipelines using Jenkins, GitHub, or Azure DevOps.
• Experience testing web applications across multiple browsers and mobile devices (iPads/MDM).
• Strong troubleshooting skills and excellent verbal and written communication.
• Proven ability to prepare and present quality status reports to leadership, identifying trends and risks.

Non-Technical Skills:

• Strong leadership and mentorship experience guiding engineering teams.
• Excellent communication skills, able to convey technical concepts to non-technical audiences.
• Strategic thinker with a customer-centric mindset and strong problem-solving abilities.
• Committed to continuous learning and fostering an agile, growth-oriented culture.
• Skilled at managing multiple priorities and driving projects to successful completion.
• Highly organized, self-motivated, and detail-oriented with the ability to prioritize overlapping tasks.

Nice To Have:

• Salesforce development tools and languages including Apex, Visualforce, Lightning Web Components (LWC), SOQL, and SOSL
• Certifications: Salesforce Administrator, Agile & SAFe, Data Analytics, Gen AI, Cloud Technologies

Preferred Tools and Technologies:

• Automation & Testing Tools: Selenium, Katalon, Appium, JMeter, TestNG, JUnit, MUnit, Ginger, AI-TAP Meta Framework, Zephyr
• Programming & Build Tools: Java, Python, Maven
• CI/CD & DevOps Platforms: Salesforce Copado, Jenkins, Git, Azure DevOps, Azure Containers, Docker, Kubernetes, GitHub Copilot (AI-powered code completion and developer productivity tool)
• Cloud & Integration Platforms: Salesforce, MuleSoft Anypoint Studio
• Databases & Data Platforms: MySQL, Oracle, Kafka, Snowflake, Databricks
• Monitoring, Analytics & Metrics: ELK Stack (Elasticsearch, Logstash, Kibana), PowerBI, Quantum Metrics
• Project & Portfolio Management: Jira, Jira Align, iTrack
• Generative AI:
  
  • Large Language Models (LLMs): GPT (like GPT-4.1-mini), BERT, T5 - used for natural language understanding, content generation, and conversational AI.
  • AI Frameworks & Libraries: TensorFlow, PyTorch, Hugging Face Transformers - enabling custom model development and fine-tuning.
  • Synthetic Data Generation: Leveraging GenAI to create realistic synthetic datasets for testing and training without compromising privacy.

Supervisory:

No.

Our Lead System Engineering earns between $143,800-$215,800 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
• AT&T internet (and fiber where available) and AT&T phone.

#LI-Onsite - Full-time office role-

#ConsumerTechnologyeXperience

Ready to join our team? Apply today

Weekly Hours:
40

Time Type:
Regular

Location:
USA:TX:Plano / W Plano Pkwy - Adm:3400 W Plano Pkwy

Salary Range:
$128,400.00 - $215,800.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.