Overview
Remote
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)
Skills
Genesys
workspace desktop
enesys eservices
Genesys Framework (CME)
Genesys Routing Design
Genesys IVR
Job Details
Role: Genesys Routing and Design Architect
Location: Remote
Requirements
- 7 to 10 years of experience in Information Technology and Application Support.
- Experience on Genesys architecture including inbound, outbound voice, chat, SMS, and email. Advanced Contact Center Call Flows and script design.
- Good knowledge for Genesys workspace desktop, including desktop design and (attached data) screen pop integration.
- Basic knowledge of Avaya and Cisco end point integration.
- Must have experience in Genesys Voice, Email, SMS, and Chat Routing.
- Designed and implemented complex call routing strategies within Genesys 8.5, optimizing call flows to improve customer service and reducing call handling times.
- Very good knowledge on IP Telephony, SIP, working with service providers on number porting, call redirections and troubleshooting SIP logs.
Software knowledge:
- Genesys eservices
- Genesys Framework (CME)
- Genesys Routing Design
- Genesys IVR
- Genesys Web Services (GWS)
- Orchestration Routing Solution (ORS)
- Composer
- Interaction Concentrator
- CC Pulse
- GVP 8.5
- SIP, MCP
Operating Systems: Windows, Linux,
Databases: SQL Server, Oracle, Cassandra
-- Asher Williams Desk: 2o1.497.1o1o X:1o5 | Direct: 551.272.o129 asher (at) pullskill dot com
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