Windows Helpdesk Analyst

  • Peachtree City, Georgia, GA
  • Posted 1 day ago | Updated moments ago

Overview

Remote
On Site
Hybrid
BASED ON EXPERIENCE
Contract - W2
Contract - Independent

Skills

WINDOWS 10
OFFICE 365
SHAREPOINT

Job Details

Job Title: Help Desk Support Specialist
Work Arrangement: Fully Remote
Industry: Managed Services / IT Support

Job Summary:
We re seeking a Help Desk Support Specialist with strong customer service skills and a solid technical foundation to join our growing IT team. This role is ideal for someone with Tier 1 or Tier 2 service desk experience, excellent troubleshooting abilities, and the desire to grow in a fast-paced managed services environment.

Key Responsibilities:

  • Manage and resolve service tickets, escalations, incidents, and requests within SLAs

  • Prioritize and diagnose technical issues efficiently using remote support tools

  • Run pre-written scripts for account provisioning, licensing, and offboarding tasks

  • Ensure first-call resolution by understanding requests and asking the right questions

  • Provide support for Office 365, Windows 10, printing, and SharePoint (access/file sharing)

  • Document resolutions and maintain clear communication with clients and team members

Required Skills:

  • Windows 10 support experience

  • Office 365 administration

  • Strong customer service and communication skills

  • Ability to follow and execute existing scripts for IT tasks

  • Print and SharePoint management (access and file sharing)

  • Good phone presence and professionalism

  • Strong understanding of help desk ticketing systems and response strategy

Preferred (Plus) Skills:

  • Experience with AutoTask or ServiceNow

  • Active Directory knowledge

  • Prior experience at a Managed Services Provider (MSP)

  • Bilingual - English/Spanish

Qualifications:

  • 1+ years in an IT support role (Tier 1 or Tier 2 preferred)

  • Associate s or Bachelor s degree in IT or related field (or equivalent experience)

  • Familiarity with Microsoft Office Suite, Exchange, cloud environments, and service desk tools

Soft Skills:

  • Analytical problem-solver with the ability to work under pressure

  • Detail-oriented and organized

  • Strong written and verbal communication

  • Ability to work both independently and in a team environment

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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