Overview
On Site
Full Time
Skills
Help Desk
Law Enforcement
Tier 1
Incident Management
Problem Management
Instrumentation
Engineering Support
Project Management
Performance Management
Preventive Maintenance
Quick Learner
Strategic Planning
Security Clearance
Service Desk
QoS
Management
IT Service Management
JIRA
Communication
Collaboration
Relationship Building
Employee Engagement
ITIL
SAFE
Kanban
FBI
SAP BASIS
Law
FOCUS
Job Details
Job Description
ECS is seeking a Service Desk Support Technician to work in Quantico, VA or Huntsville, AL .
ECS is seeking an experienced Service Desk Support (Mid.) to support and optimize the operations of a robust help desk capability for law enforcement and scientific organizations. The successful candidate will support Tier 1 - 4 service requests, incident response, and problem management for IT systems, applications, and scientific instrumentation. Standard service desk engineering support will be available Monday-Friday 6:00am-6:00pm Eastern, excluding Federal holidays.
The ideal candidate will have experience and proven success leading or supporting Service Desk operations in a dynamic, complex Operations environment. The ideal candidate must be a fast learner, and able to effectively engage resources and work across teams to decompose large, complex problems into workable solutions. An aptitude for learning, strategic planning, and the ability to effectively communicate at all levels of the organization are a must.
Required Skills
Desired Skills
ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.
ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3800+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.
ECS is seeking a Service Desk Support Technician to work in Quantico, VA or Huntsville, AL .
ECS is seeking an experienced Service Desk Support (Mid.) to support and optimize the operations of a robust help desk capability for law enforcement and scientific organizations. The successful candidate will support Tier 1 - 4 service requests, incident response, and problem management for IT systems, applications, and scientific instrumentation. Standard service desk engineering support will be available Monday-Friday 6:00am-6:00pm Eastern, excluding Federal holidays.
The ideal candidate will have experience and proven success leading or supporting Service Desk operations in a dynamic, complex Operations environment. The ideal candidate must be a fast learner, and able to effectively engage resources and work across teams to decompose large, complex problems into workable solutions. An aptitude for learning, strategic planning, and the ability to effectively communicate at all levels of the organization are a must.
Required Skills
- ship with active Top-Secret clearance
- A minimum of 5 years of experience supporting an IT service desk, including ensuring quality of service operations, and managing tickets in alignment with SLO's.
- Experience with the use of (ITSM) tools such as Atlassian Jira in a production environment supporting ticket triage and escalation
- Demonstrated aptitude for working in a fast-paced, dynamic, matrixed work environment; Ability to elicit and shape work requirements and decompose complex challenges into actionable plans, based on an understanding of higher-level objectives.
- Excellent communication, collaboration and relationship-building skills, including customer and employee engagement.
Desired Skills
- ITIL 3 or 4 certification
- Experience operating within the Scaled Agile Framework (SAFe) and Kanban
- Experience working with FBI, specifically the Laboratory Division
ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.
ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3800+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.