Support Services Technician

Randstad Digital is seeking Support Services Professional for an opportunity based in Kansas City. This person will provide first-level technical support of computer software and hardware products and services. Respond to and diagnose problems through discussions with users. This includes problem recognition, research, isolation, and resolution steps. Resolve basic to moderately complex problems while referring more complex problems to senior level technicians. Assist users inquiring how to use specific software, electronic mail, or operating systems. Use existing processes and tools (e.g., problem management database and help desk systems) to proactively support office staff and equipment.

Job Duties:

Work remotely performing troubleshooting, repairs, and deployment of Windows and Apple products

Work daily with internal customers via phone, Teams, and email,

Accurately record all work and troubleshooting in tickets

Maintain positive, professional attitude at all times

Perform troubleshooting on mobile devices, iPhone/iPad and Android.

Perform troubleshooting on Network Printer and Multifunctional Devices

Work daily with Active Directory with knowledge on resetting passwords and assigning users and computers to groups.

Perform troubleshooting on remote VPN connectivity

Perform troubleshooting on network drive access

- Associate degree in related field of study preferred- Bachelor's Degree preferred

- 1-2 years of experience in MS Windows environment handling calls on break/fix support

- Experience using and troubleshooting MS Office (O365) products

- Experience using ticketing systems, ServiceNow preferred

- Experience managing and troubleshooting Windows 11 workstations

- Certification and/or License preferred.

- Able to demonstrate superior customer service skills

- Able to communicate and translate complex technical topics into easy-to-understand concepts

- Able to communicate clearly and effectively, both verbally and in writing

- Able to clearly document technical processes

- Able to proficiently manage and troubleshoot Microsoft desktop operating systems

- Able to ask directed and logical questions to determine problem causation and follow documented processes to a successful resolution

- Working knowledge of Active Directory Users and Comp

- Working knowledge of Apple products including iPhone, iPad and Mac Computers

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.