Overview
Skills
Job Details
Job Title: Training and Support Specialist
Location: Raleigh, NC
Description:
DHHS Division of Health Benefits requires the services of a training and support specialist to support Medicaid Direct and Medicaid Managed Care Training Projects.
No travel is required. This is a Monday-Friday, 8-5 position. Hybrid work model. Require 8 days per month onsite.
The purpose of the position will be to create training content (online and live classroom training) to support organizational initiatives and business units. Strong content development and writing skills needed. Ability to draft articles to support employee learning, tips, and educational resources for employees, such as job aids. Good research skills. Instructional design and technical knowledge needed. This position will support live virtual meetings and events. Strong presentation, communication, and collaboration skills. Must be professional.
DHB prefers experience with following tools: Adobe Articulate (Storyline and Rise), Canva, Camtasia, MS Teams. Candidates with experience developing HR curriculums or training in partnership with subject matter experts is preferred. Creating training videos and microlearning, a plus. Use of voiceover tools a plus. Interest in continually learning new software and keeping the team updated on changes to software, is desired.
This position works with: Associate Director of Organizational Development, Training and Support Specialist, Learning and Development Consultant, Organizational Development Consultant and an Administrative Support Specialist.
Required/Desired Skills
Skill | Required /Desired | Amount | of Experience |
Experience in curriculum design and developing training materials for adult learners | Required | 3 | Years |
Understands the Medicaid Program that drive the efforts of the county, regional, and state staff who administer those programs. | Highly desired | 3 | Years |
Strong content development skills needed. | Required | 3 | Years |
Instructional design and technical knowledge needed | Required | 3 | Years |
Adobe Articulate 360 | Required | 0 | |
Experience with adult learning practices, principles and procedures in classroom and on-line presentations | Highly desired | 0 | |
This position will support live virtual meetings and events. Strong presentation, communication, and collaboration skills. | Required | 3 | Years |
Preferred tools: Adobe Articulate & Camtasia, MS Teams, Microsoft products, Webex | Required | 0 |