Overview
On Site
Hybrid
USD 37.00 per hour
Full Time
Skills
Recruiting
Mergers and Acquisitions
Project Management
Performance Management
Preventive Maintenance
Information Technology
Computer Science
Technical Training
Microsoft Technologies
Service Desk
Microsoft Windows
IOS Development
Android
Active Directory
Conflict Resolution
Problem Solving
IT Service Management
Endpoint Protection
Microsoft Azure
Windows PowerShell
Scripting
Microsoft Office
Microsoft Exchange
ITIL
ServiceNow
JIRA
Microsoft
Management
Communication
Customer Service
Technical Support
Software Management
Regulatory Compliance
Remote Support
Documentation
Knowledge Base
End-user Training
Educate
Collaboration
Tier 3
Job Details
Date Posted: 11/05/2025
Hiring Organization: Rose International
Position Number: 491025
Industry: Government
Job Title: Intune Support Specialist
Job Location: Boston, MA, USA, 02116
Work Model: Hybrid
Work Model Details: 1 to 2 days in the office
Shift: Monday to Friday 9 AM to 5 PM
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 8
Min Hourly Rate($): 37.00
Max Hourly Rate($): 42.00
Must Have Skills/Attributes: Active Directory, Android, Azure, iOS, JIRA, M365, Support Analyst
Experience Desired: IT support, service desk, or endpoint management roles (3+ yrs); Microsoft Intune (Endpoint Manager) for device enrollment, configuration, and compliance (3+ yrs); Windows 10/11, with basic understanding of iOS and Android device management (2+ yrs); Azure Active Directory (AAD), including user and device management (2+ yrs)
Required Minimum Education: Associate's Degree
Preferred Education: Bachelor's Degree
**C2C is not available**
Job Description
***Only qualified Intune Support Specialist candidates located in the Boston, MA area will be considered due to the position requiring an onsite presence***
Preferred Education:
Associates or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience
Relevant technical training or certifications in Microsoft technologies may substitute for formal education
Required Skills, Knowledge, and Experience:
1-3 years of experience in IT support, service desk, or endpoint management roles
Hands-on experience with Microsoft Intune (Endpoint Manager) for device enrollment, configuration, and compliance
Proficiency with Windows 10/11, with basic understanding of iOS and Android device management
Working knowledge of Azure Active Directory (AAD), including user and device management
Strong troubleshooting and problem-solving skills, especially in remote support environments
Excellent communication and customer service skills for supporting non-technical users
Ability to document incidents and resolutions accurately in a ticketing or ITSM system
Awareness of endpoint security and compliance principles
Preferred Skills, Knowledge, and Experience
Microsoft certifications such as MD-102 (Endpoint Administrator), MS-900 (Microsoft 365 Fundamentals), or AZ-104 (Azure Administrator)
Familiarity with PowerShell scripting for automation and troubleshooting
Experience working in Microsoft 365 environments (Exchange Online, Teams, and OneDrive)
Understanding of ITIL frameworks and experience using tools like ServiceNow or Jira
Prior experience collaborating with Tier 3 or engineering teams to resolve escalated issues
The Intune Support Specialist provides first-level technical assistance to end-users for issues related to Microsoft Intune-managed devices and applications. The role involves enrolling and configuring devices, assisting with application deployments, maintaining compliance and security policies, documenting resolutions, and collaborating with Tier 3 teams to resolve complex issues. The ideal candidate will have a strong foundation in endpoint management, excellent communication skills, and a customer service mindset.
Detailed Description of Services:
User Support: Provide first-level support to end-users encountering problems with Intune devices, applications, and policies
Endpoint Enrollment: Assist with the enrollment of new devices into Intune, ensuring they are configured correctly for company use
Application Management: Help users with installing, updating, and troubleshooting applications deployed through Intune
Security Policies: Assist in implementing and troubleshooting security policies, including conditional access and compliance settings
Profile Configuration: Aid in setting up user profiles, email accounts, and device settings in compliance with organizational requirements
Remote Troubleshooting: Provide remote assistance to resolve technical issues on Intune-managed devices
Documentation: Maintain detailed records of support interactions, resolutions, and common issues to create a knowledge base
User Training: Educate end-users on best practices for using Intune-managed endpoints and applications
Collaboration: Collaborate with Tier 3 support team for complex issues that require escalation
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 491025
Industry: Government
Job Title: Intune Support Specialist
Job Location: Boston, MA, USA, 02116
Work Model: Hybrid
Work Model Details: 1 to 2 days in the office
Shift: Monday to Friday 9 AM to 5 PM
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 8
Min Hourly Rate($): 37.00
Max Hourly Rate($): 42.00
Must Have Skills/Attributes: Active Directory, Android, Azure, iOS, JIRA, M365, Support Analyst
Experience Desired: IT support, service desk, or endpoint management roles (3+ yrs); Microsoft Intune (Endpoint Manager) for device enrollment, configuration, and compliance (3+ yrs); Windows 10/11, with basic understanding of iOS and Android device management (2+ yrs); Azure Active Directory (AAD), including user and device management (2+ yrs)
Required Minimum Education: Associate's Degree
Preferred Education: Bachelor's Degree
**C2C is not available**
Job Description
***Only qualified Intune Support Specialist candidates located in the Boston, MA area will be considered due to the position requiring an onsite presence***
Preferred Education:
Associates or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience
Relevant technical training or certifications in Microsoft technologies may substitute for formal education
Required Skills, Knowledge, and Experience:
1-3 years of experience in IT support, service desk, or endpoint management roles
Hands-on experience with Microsoft Intune (Endpoint Manager) for device enrollment, configuration, and compliance
Proficiency with Windows 10/11, with basic understanding of iOS and Android device management
Working knowledge of Azure Active Directory (AAD), including user and device management
Strong troubleshooting and problem-solving skills, especially in remote support environments
Excellent communication and customer service skills for supporting non-technical users
Ability to document incidents and resolutions accurately in a ticketing or ITSM system
Awareness of endpoint security and compliance principles
Preferred Skills, Knowledge, and Experience
Microsoft certifications such as MD-102 (Endpoint Administrator), MS-900 (Microsoft 365 Fundamentals), or AZ-104 (Azure Administrator)
Familiarity with PowerShell scripting for automation and troubleshooting
Experience working in Microsoft 365 environments (Exchange Online, Teams, and OneDrive)
Understanding of ITIL frameworks and experience using tools like ServiceNow or Jira
Prior experience collaborating with Tier 3 or engineering teams to resolve escalated issues
The Intune Support Specialist provides first-level technical assistance to end-users for issues related to Microsoft Intune-managed devices and applications. The role involves enrolling and configuring devices, assisting with application deployments, maintaining compliance and security policies, documenting resolutions, and collaborating with Tier 3 teams to resolve complex issues. The ideal candidate will have a strong foundation in endpoint management, excellent communication skills, and a customer service mindset.
Detailed Description of Services:
User Support: Provide first-level support to end-users encountering problems with Intune devices, applications, and policies
Endpoint Enrollment: Assist with the enrollment of new devices into Intune, ensuring they are configured correctly for company use
Application Management: Help users with installing, updating, and troubleshooting applications deployed through Intune
Security Policies: Assist in implementing and troubleshooting security policies, including conditional access and compliance settings
Profile Configuration: Aid in setting up user profiles, email accounts, and device settings in compliance with organizational requirements
Remote Troubleshooting: Provide remote assistance to resolve technical issues on Intune-managed devices
Documentation: Maintain detailed records of support interactions, resolutions, and common issues to create a knowledge base
User Training: Educate end-users on best practices for using Intune-managed endpoints and applications
Collaboration: Collaborate with Tier 3 support team for complex issues that require escalation
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.