Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)
Skills
Acceptance Testing
Agile
Articulate
Business Analysis
Collaboration
Communication
Confluence
Customer Relationship Management (CRM)
Job Details
We are looking for Architecture Analyst - Remote / Telecommute for our client in Dallas, TX
Job Title: Architecture Analyst - Remote / Telecommute
Job Type: Contract
Job Description:
Responsibilities:
- Act as the primary Business Analyst for the implementation of ServiceNow s Customer Service Management (CSM) module.
- Collaborate effectively with system integrators (e.g., SAP, Twilio/WhatsApp/WebMethods MFT), client technical teams, business stakeholders, and the Project Manager to ensure smooth project execution.
- Lead weekly project plan calls, ensuring the team remains on track and documenting meeting notes and action items.
- Capture and document user stories and requirements using Agile methodologies (e.g., JIRA, Scrum, Confluence).
- Manage testing processes and ensure business engagement and participation in User Acceptance Testing (UAT).
- Develop new enhancements for the CSM module, leveraging experience with various instances of ServiceNow.
- Lead architectural reviews for necessary review boards to ensure that solutions align with technical standards and business needs.
- Identify and articulate project risks and concerns, knowing when to escalate issues to appropriate stakeholders.
- Maintain a high-level understanding of system integrations and IT architecture models to inform project decisions.
- Document weekly status reports and communications using Microsoft PowerPoint and Excel.
- Liaise with Business Analysts to review platform enhancement opportunities and identify value-added initiatives.
- 5-8 years of solid experience in business analysis, preferably within Supply Chain IT and ServiceNow CSM.
- Proven ability to perform business analysis duties for ServiceNow implementations, particularly with the CSM module.
- Experience with ServiceNow is mandatory; familiarity with ServiceNow Contact Center solutions is a plus.
- Experience working on complex IT-led projects across multiple workstreams.
- Strong collaboration and communication skills, with the ability to work effectively with diverse teams across different geographical locations.
- Flexibility to work across various time zones to align with global project teams.
- Proven experience leading architectural reviews and engaging with relevant review boards.
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