Customer Experience Planner & Operations Lead

RESPONSIBILITIES:
Kforce has a client that is seeking a Customer Experience Planner & Operations Lead in Alpharetta, GA.

Roles and Responsibilities:
End-to-End Planning & Cross-Functional Coordination:
* Lead internal planning and scheduling for customer-facing demos, internal events, and enablement programs in collaboration with Sales and Marketing
* Organize and manage core operational meetings, ensuring clarity, ownership, and timely follow-through on action items
* Support the planning of strategic initiatives across GEC and other business units, serving as a connective hub for alignment

2-Sales Enablement & Demo Support:
* Partner with Sales to plan and execute impactful demos that reflect the customer journey and product value
* Coordinate logistics, communications, and collateral to support effective pre-sales engagements
* Ensure a consistent and professional experience across customer interactions and demo environments

3-Customer Experience Strategy:
* Shape and improve the end-to-end customer journey, embedding CX principles across internal workflows and sales enablement activities
* Monitor and optimize customer-facing processes and touchpoints, ensuring they reflect the brand's tone, clarity, and professionalism

4-Reporting, Insights & Operational Impact:
* Build data-informed reports that evaluate customer engagement efforts, project ROI, and operational performance
* Use insights to guide improvements and measure the impact of demos, events, and initiatives on the business

5-Internal Projects & Operational Excellence:
* Lead or contribute to internal GEC initiatives and operational excellence programs
* Manage cross-functional projects, process improvements, and planning cycles that drive scale, alignment, and efficiency

REQUIREMENTS:
* To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed
* Relevant education and/or training will be considered a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.