VTC/Network Engineer (Crestron)

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Secret

Clearance Level Must Be Able to Obtain:
Top Secret/SCI

Public Trust/Other Required:
None

Job Family:
Network Engineering

Job Qualifications:

Skills:
Data Communication, Networking Hardware, Network Systems
Certifications:
None
Experience:
6 + years of related experience
ship Required:
Yes

Job Description:

GDIT is in need of a VTC Engineer to support our EMITS program in Grafenwoehr Germany supporting USAG Bavaria AOR.

The VTC Engineer is responsible for the design and development of network solutions, have comprehensive knowledge of programming code, voice, and video and/or data communications networks. Management of VTC solutions, networks and associated network equipment.

The VTC Engineer will operate, maintain, and troubleshoot systems used for Unified Communication (UC) services, room scheduling, and digital signage; including performing health audio/video checks, performance enhancements, and level-setting, scheduling UC sessions, training personnel in the operation of equipment and UC platforms, and other services related to UC and A/V.

HOW A VTC ENGINEER WILL MAKE A DIFFERENCE

• Approximately 80-90% of the job will be VTC, A/V, UC related issues
• Travel requirement 10-20%. travel to subordinate command sites within USAG Bavaria footprint
• Create, update and maintain SOPs and TTPs for business continuity.
• Review the ITSM Remedy ticket queue to identify issues that need to be addressed. work through the ticket queue. Resolves tickets within established SLAs
• Provide assistance to users, including executive staff, in conducting live UC sessions, which may include conference preparation, monitor equipment and system performance, reporting equipment and network problems to appropriate parties for maintenance or repair.
• Use expertise and knowledge of video composition principles and techniques such as framing, lighting, perspective, and sound design when setting up A/V events.
• Work in collaboration with vendors in support of A/V installation and maintenance.
• Install new A/V system and maintain current equipment. This shall include running cables throughout buildings (often above ceilings and under floors) and programming sophisticated control equipment.
• Perform Crestron coding and installing software patches, updates, troubleshooting software interfaces.
• Maintain technologies and hardware including, but not limited to, transmitter/receivers, video/display projection, microphones, codecs, DSPs, cameras.
• Assess and provides troubleshooting to all UC services. Troubleshooting includes, but is not limited to: diagnosis, repair, maintenance, and installation.
• Adapt to new equipment and techniques as necessary.
• Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to policies.
• Exhibits good communication skills, an energetic approach, and patience with customers.
• Ability to work well as part of a team, communicating professionally both orally and in writing. Coordinate with users, IT staff, and management as needed.
• Configure and manage Cisco equipment and associated network systems and ensure the network is protected and secure.
• Provide pro-active network management of switches routers, and other ancillary devices to ensure a constant state of readiness and availability.
• Ensure the network is properly configured and operating efficiently while maintaining constant network availability and 100% network uptime.
• Schedule and perform preventative maintenance checks and services (PMCS) on a regularly scheduled basis and provide touch labor service support as needed.
• May coach and provide guidance to less-experienced professional techs.
• Participates in special projects as required.

WHAT YOU WILL NEED TO SUCCEED

• Security Clearance Required: SECRET/SSBI with the ability to obtain TS/SCI as required
• Education: BA/BS
• Experience: 6+ years plus relevant and related military/government experience performing network engineering, and network and systems administration support is required. Experience in IT project management is desired.
• Skills: Designing, troubleshooting and programming of A/V systems including Crestron SIMPL Windows, Crestron NVX, Biamp Tesira, and Dante. Expertise with Microsoft Teams and Cisco codecs; Comprehensive knowledge of the principles, methods, and techniques used in AV troubleshooting and support; Comprehensive knowledge of related software and hardware i.e., Zoom, Teams, WebEx, Poly, Crestron, Dante, Biamp, Shure, QSC, Logitech, Barco, Cisco, Aver, Vaddio, Planar, and Chief.
• Must have Crestron & Dante programming and coding experience.
• Certifications: Avixa CTS-D, Security+, Crestron, Extron, Dante and Biamp certifications ; Must have CCNA certification within 6 months of hire. Must have ITIL certification within 6 months of hire

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

#DefenseOCONUS #GDITArmy

The likely salary range for this position is $91,811 - $115,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Total compensation for international positions varies by tax, social security, and immigration statuses, as well as location. Generally, an international assignment may include allowances, premium uplifts, and/or relocation or transportation benefits, above base salary range noted.

Scheduled Weekly Hours:
40

Travel Required:
10-25%

Telecommuting Options:
Onsite

Work Location:
DEU Grafenwoehr - US Army Garrison (APC140)

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans