Customer Support Technician

RESPONSIBILITIES:
Kforce has a client in Celebration, FL that is seeking a Customer Support Technician.

Responsibilities:
* Concentration and desire to work in desktop support
* Configure and deploy Information Technology resources. Includes, but is not limited to, desktop, laptops,
printers, mobile devices
* Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures
* Assist in coordinating audio-visual setup and videoconference support
* Assist with annual inventory scanning and equipment surplus
* Install, configure, and update software
* Participate in team projects, meetings and assignments
* Reading and following the Department's Procedures and Policies
* Understanding and enforcing the Department's Policies and Procedures
* Documenting solutions to Technology issues
* Traveling to remote sites to resolve IT related issues and/or to deploy resources
* Perform other related duties as assigned

REQUIREMENTS:
* Bachelor's or Master's degree in Computer Science, Information Systems, or other related field; 1 year of relevant work experience may be substituted for each year of required education (example: AS degree in Computer Science and two years of relevant work experience)
* 2+ years of experience
* Must be able to comprehend assignments, organize workload, and meet deadlines with little direction; Must be able to monitor and analyze situations to determine the next step
* Can clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e., project team meetings, management presentations, etc.); Must have the ability to effectively listen and process information provided by others
* Works well with clients and customers (i.e., business office, public, or other agencies); Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem
* Makes sound, well-informed, and objective decisions utilizing critical thinking skills and analysis
* Is open to change, new processes (or process improvement), and new information; Can adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others
* Motivates, encourages, and challenges others; Can adapt leadership styles in a variety of situations
* Able to identify, evaluate, and use sound judgement to generate and evaluate
alternative actions, and make recommendations, as accordingly
* Knowledge of the ideologies, techniques and tools for quality assurance and control
* Ability to put the ideologies, techniques, and tools into practice
* Ability to lift up to 50 lbs
* Ability to climb a ladder, squat, stoop, push, crawl, and bend in all types of weather

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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