Desktop support

  • Indianapolis, IN
  • Posted 2 days ago | Updated 21 hours ago

Overview

On Site
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

IOS Development
Microsoft Office
Polycom
Computer Hardware
Microsoft Windows
Mobile Devices
Onboarding
Operating Systems
Remote Support
Technical Support
Training
MAC

Job Details

Desktop support
Indianapolis, IN, USA
Contract role

 

REQUIREMENTS:


Strong hands on experience needed on end user support for Windows PC and Mac related issues
Ability to assign and work on incident tickets through Service Now.
Ability to support meeting rooms including the TV's, polycom and other audio/Video conferencing hardware.
Ability to support new user onboarding and preparing necessary IT equipment's.
Ability to follow technical guides for retiring and wiping old devices (Work alongside asset manager).
Ability to follow technical guides for imaging and configuring new pcs.
Ability to work through Resolving end users issues related to hardware and software.
Well versed in note taking and gathering information on issues for ticket in Service Now.
Proactive mindset and eagerness to learn with enthusiasm for helping others.
Willing to get additional training from team members or attend available trainings.
Ability to fix issues and support all flavors of client operating systems including windows and Mac
Ability to support iOS and other handheld devices.
Knowledge of support for Microsoft Office Suite - Office 365 online and Desktop application.

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