Cloud Operations Manager

Overview

Hybrid
Depends on Experience
Full Time

Skills

cloud
aws
devops

Job Details

The Cloud Operations Manager will lead a team of cloud and software engineers, supporting custom applications and enterprise applications in AWS.. The manager will have a proficient, solid understanding and hands on experience in at least one programming language (e.g. Java, Python, Javascript, etc.) and be proficient with DevOps, CI/CD practices and agile disciplines and use those skills to build a standard and consistent process for software deployment and application operations. The manager will also be responsible for overseeing and maintaining the AWS managed services environment. This is a hands-on supervisory position reporting to the IT Operations Director.

The Manager, Cloud Operations has the following responsibilities:

  • Provide guidance and expertise in AWS cloud computing and operations.
  • Develop and enforce best practices for cloud operations, including security, monitoring, and cost management.
  • Work with staff and vendors to troubleshoot and resolve complex technical issues related to cloud infrastructure.
  • Establish and maintain regular communications with peers, technical operations, application development, help desk operations teams, supplier management and vendors regarding changes and improvement opportunities.
  • Mentor junior team members, working to expand their practical technical skills, critical thinking, troubleshooting capabilities and professional development.
  • Make decisions on technical considerations, escalate those decisions that need higher level of approval.
  • Work with Sr leadership and other managers to meet goals and provide business solutions.
  • Responsible for assessing talent, identifying gaps, and provide development mentorship and provide opportunities for stretch roles to develop future leaders.
  • Manage relationships between our external technology partners and business stakeholders.
  • Sets performance standards and holds team members accountable to standards.
  • Forecasts needed resources such as vendors, technologies, consultants, staffing needs, and training for the team to accomplish business objectives, validation, testing and acceptance for Technical Operations solutions.
  • Lead an agile and DevOps based process for software deployments.
  • Keep abreast of new technologies, evaluate alternative solutions, and propose cost savings ideas.
  • Identify and Manage budget.
  • Oversee design and implementation of client s deployment pipelines, engaging Development, SQA and Security teams to provide standardized builds and deployments.
  • Ensure SLAs for the teams are upheld; ensure escalated issues are handled appropriately and in a timely manner.
  • Manage and prioritize team s work.
  • Manage work efforts based on ITIL framework.
  • Conduct regular performance reviews.

Required Skills

The successful candidate will have a demonstrated understanding of our mission, commitment to excellence through inclusive and equitable behaviors and practices, ability to quickly build credibility with stakeholders, along with the following competencies and experience:

  • Minimum 5 years experience as a programmer.
  • Minimum 2 years experience managing staff.
  • Minimum 3 years direct experience working in AWS environment.
  • Bachelor s degree in Computer Science, Computer Engineering or related technical field from an accredited college/university or equivalent work experience.
  • Knowledge of how to use various DevOps tools and technologies (source code management, continuous integration, containerization, code quality analysis, etc).
  • Experience using tools such as Jira, BitBucket, Jenkins.
  • Ability oversee multiple cloud and devops projects, keeping them on time and on budget.
  • Effectively plan, organize, and execute tasks, projects, and initiatives.
  • Critical thinking and analysis skills.
  • Strong process development skills.
  • Strong people management skills.
  • Ability to manage multiple efforts concurrently.
  • Strong verbal and written communication skills; will be deeply involved in numerous discussions with business partners, vendors, and varied organization leaders.

Desired Skills

  • ITIL knowledge or certification.
  • Service now experience.
  • AWS certification.
  • Jira, Bitbucket administration skills.

Supervisory Responsibilities

Yes, 4 to 6 people resources: Cloud and Software engineers.

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