Overview
Remote
On Site
Full Time
Skills
Jersey
Product Development
Customer Engagement
Pivotal
Product Innovation
Customer Satisfaction
Collaboration
Data Analysis
Sales
Technical Support
Training
Onboarding
Market Research
Product Optimization
Documentation
Workflow
End-user Training
Product Support
Analytical Skill
Problem Solving
Conflict Resolution
Attention To Detail
Communication
Data Science
Tableau
Python
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for an Engineering Product Support Specialist to join our team in Piscataway, New Jersey. In this role, you will bridge the gap between technical product development and customer engagement, ensuring the success of advanced data analytics solutions tailored for engineering domains. You will play a pivotal role in product innovation, customer satisfaction, and market positioning.
Responsibilities:
Collaborate with data science teams to design, develop, and optimize innovative data analytics products for engineering applications.
Partner with sales teams to communicate product benefits and address the technical needs of advanced subject matter experts and PhDs.
Deliver technical support, training, and onboarding resources to ensure customers fully adopt and benefit from the solutions.
Conduct market research to analyze competitors and identify opportunities for product improvement and expansion.
Create comprehensive product documentation, including user manuals, workflows, and case studies.
Provide insights into customer feedback to guide product iterations and enhancements.
Travel domestically and internationally up to 10% to support product training and client needs.
Requirements
Master's degree or higher in engineering or a related field.
2-4 years of experience in a technical product support or similar role.
Ability to convey complex technical concepts in a clear and impactful manner.
Strong analytical and problem-solving skills, with attention to detail.
Excellent verbal and written communication abilities.
Familiarity with data science tools such as Tableau, Python, or similar platforms.
Experience working with high-level technical experts in both academic and industry environments.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for an Engineering Product Support Specialist to join our team in Piscataway, New Jersey. In this role, you will bridge the gap between technical product development and customer engagement, ensuring the success of advanced data analytics solutions tailored for engineering domains. You will play a pivotal role in product innovation, customer satisfaction, and market positioning.
Responsibilities:
Collaborate with data science teams to design, develop, and optimize innovative data analytics products for engineering applications.
Partner with sales teams to communicate product benefits and address the technical needs of advanced subject matter experts and PhDs.
Deliver technical support, training, and onboarding resources to ensure customers fully adopt and benefit from the solutions.
Conduct market research to analyze competitors and identify opportunities for product improvement and expansion.
Create comprehensive product documentation, including user manuals, workflows, and case studies.
Provide insights into customer feedback to guide product iterations and enhancements.
Travel domestically and internationally up to 10% to support product training and client needs.
Requirements
Master's degree or higher in engineering or a related field.
2-4 years of experience in a technical product support or similar role.
Ability to convey complex technical concepts in a clear and impactful manner.
Strong analytical and problem-solving skills, with attention to detail.
Excellent verbal and written communication abilities.
Familiarity with data science tools such as Tableau, Python, or similar platforms.
Experience working with high-level technical experts in both academic and industry environments.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.