Overview
On Site
USD 38.00 - 48.00 per hour
Full Time
Skills
Information Assurance
Impact Analysis
Information Architecture
Technical Support
Documentation
Root Cause Analysis
Management
Manufacturing
Continuous Improvement
Reporting
Performance Metrics
Decision-making
Technical Writing
Repair
Mechanical Engineering
Electrical Engineering
Materials Science
Product Engineering
Quality Assurance
Computer Hardware
Issue Resolution
Data Analysis
Visualization
SQL
Python
Collaboration
Storage
Computer Networking
Database
Data Management
Hardware Development
Research and Development
Privacy
Marketing
Job Details
Location: Council Bluffs, IA
Salary: $38.00 USD Hourly - $48.00 USD Hourly
Description: Our client is currently seeking a Technical Support Engineer III
Key Responsibilities
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Salary: $38.00 USD Hourly - $48.00 USD Hourly
Description: Our client is currently seeking a Technical Support Engineer III
Key Responsibilities
- Conduct initial investigations of issues submitted by data center teams, ensuring proper documentation, gathering necessary data, and performing preliminary analysis before escalation or resolution.
- Perform first-level root cause analysis of hardware-related problems and provide recommendations for resolution.
- Analyze fleet deployment and production data to identify quality concerns, creating bug reports and directing them to appropriate partner teams.
- Gather and interpret manufacturing and field data to uncover actionable insights for continuous improvement.
- Track, analyze, and report product performance metrics to stakeholders, supporting data-driven decision-making.
- Review, refine, and create technical documentation, including deployment guides, population documents, and repair procedures, based on findings and technician feedback.
- Bachelor's degree in Mechanical, Electrical, Industrial, Materials Engineering, or a related field, or equivalent practical experience.
- 5+ years of experience in computing hardware quality, product engineering, test engineering, or electronic hardware systems issue resolution.
- Proficiency in data analysis and visualization using SQL or Python.
- Strong interpersonal skills with the ability to collaborate and influence cross-functional teams.
- Experience troubleshooting and repairing server, storage, and networking products.
- Familiarity with spreadsheets and databases for data management.
- Background in hardware development (R&D) lab environments.
- Previous experience in a data center setting.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.