Overview
Skills
Job Details
WiFi Operations Support Engineer
Company Overview
World Wide Technology (WWT) is a global technology integrator and supply chain solutions provider. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome.
Based in St. Louis, WWT works closely with industry leaders such as Cisco, HPE, Dell EMC, NetApp, VMware, Intel, AWS, Microsoft, and F5, focusing on three market segments: Fortune 500 companies, service providers and the public sector. WWT is a $20 billion dollar privately held organization that employs more than 10,000 people and operates in more than 4 million square feet of state-of-the-art warehousing, distribution and integration space strategically located throughout the world. WWT is proud to announce that it has been named on the FORTUNE "100 Best Places to Work For " list for the ninth consecutive year and was awarded for multiple categories on Glassdoor s 2019 Employees' Choice Awards, honoring the Best Places to Work.
World Wide Technology Holding Co, LLC. (WWT) has an opportunity available for a WiFi Operations Support Engineer to support our client at the location Remote.
Title: WiFi Operations Support Engineer
Location: Remote
Duration/Type of Job: 6 Months
After hours work required Thursdays and Fridays (3-11pm EST) to participate in night migrations
Requirements:
- Technical Expertise in WiFi Technologies: Extensive experience with MS WiFi Technologies, including proficiency in supporting WiFi refresh projects. Familiarity with Cisco Access Points (models 9136, 9130, 3702, and 3802), Cisco Cat 9k Switches, and Wireless LAN Controllers (models 5520, 8540, 9800) is essential.
- Operational Support Skills: Proven ability to provide operations support for weekly migrations, including preparing and reviewing cutsheets with Level 3 Operations. Experience in remote configuration of WiFi controllers and switches, as well as testing support for various WiFi networks (Personal, Guest, and Next Gen).
- Problem-Solving and Escalation Management: Strong problem-solving skills with the ability to act as a point of escalation for Operations-related issues and tasks. Experience in fielding escalations and resolving technical issues related to site operations.
- Vendor and Team Collaboration: Excellent communication and collaboration skills to work effectively with vendors, field technicians, and internal teams.
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!
Equal Opportunity Employer