Overview
On Site
Contract - W2
Contract - Long Term
75% Travel
Skills
Windows
IT technical support
installing
Job Details
Title: Help Desk Support Specialist
Location: Atlanta, GA. 30334(Onsite)
Durartion: Long Term
Location: Atlanta, GA. 30334(Onsite)
Durartion: Long Term
Skills:
.Minimum years of IT technical support
Strong knowledge and experience installing,configuring, replacing, and supporting network infrastructure equipment, including servers, workstations (Windows/Mac),
switches, routers, cabling, VoIP systems,etc.
Technical expertise should include Windows 10,MS Office 365, Active Directory, SCCM, utilization of GPOs, Enterpriseanti-virus solutions, Helpdesk ticketing systems,
and Azure.
Proficiency with imaging laptop computers 20h2,21h2, Microsoft Office 2010, Cisco network, and other authorized desktop applications.
Knowledge and proficiency in Mobile devicemanagement, including IOS and Android devices operating systems Enterpriseencryption solutions, Windows PC/laptop
management via Active Directory, andrelated software.
.Minimum years of IT technical support
Strong knowledge and experience installing,configuring, replacing, and supporting network infrastructure equipment, including servers, workstations (Windows/Mac),
switches, routers, cabling, VoIP systems,etc.
Technical expertise should include Windows 10,MS Office 365, Active Directory, SCCM, utilization of GPOs, Enterpriseanti-virus solutions, Helpdesk ticketing systems,
and Azure.
Proficiency with imaging laptop computers 20h2,21h2, Microsoft Office 2010, Cisco network, and other authorized desktop applications.
Knowledge and proficiency in Mobile devicemanagement, including IOS and Android devices operating systems Enterpriseencryption solutions, Windows PC/laptop
management via Active Directory, andrelated software.
Key Responsibilities:
Under direct supervision, provides assistance to computer system users. Answers questions or resolves computer problems for clients in person, via telephone,
email or from remote locations.
Under direct supervision, provides assistance to computer system users. Answers questions or resolves computer problems for clients in person, via telephone,
email or from remote locations.
TECHNICAL SUPPORT SPECIALIST JOBDUTIES AND RESPONSIBILITIES.
Serves as the primary escalation point forincoming queries and technical issues.
Manages and/or assigns projects and tasks toother team members as appropriate
Advises, collaborates and assists businessunits with system enhancements and modifications
Provides technical assistance and support forincoming queries and technical issues related to systems, networking, phonesystems, audio/visual equipment, computer
software (e.g., Windows 10, MicrosoftOffice, various browsers), hardware, etc.
Effectively provides user support over thephone, in person, and via remote tools.
Responds to user requests promptly,demonstrating courtesy and respect for customers to ensure complete problemresolution and satisfaction through appropriate
follow-up.
Assists users with information security andprivacy questions; provides directions for the correct action.
Supports telecommunication devices andservices; assists users on various vendor wireless networks and telephony.
Distributes and reviews user equipment asrequired; updates inventory asset management systems with assigned equipment; ensuresequipment is clean, up-to-date, and
operational.
Provides installation and assistance forlaptops, desktops, printers, scanners, cell phones, air cards, landlines, networks,and other assigned peripherals.
Troubleshoots end-user problems; troubleshootsdesktop and network printing problems for various vendor printing devices.
May be asked to train users on IT hardware andsoftware (e.g., laptops, printers, login, email, etc.)
Creates user support documentation and instructions.
Multi-task, prioritize problems, and managetime to ensure the timely resolution of incidents.
This individual will work in a team environment, is responsible for IT support and Telcom tickets, and demonstrates an ability to communicate with agency personnel
beyond providing and receiving instructions.
Serves as the primary escalation point forincoming queries and technical issues.
Manages and/or assigns projects and tasks toother team members as appropriate
Advises, collaborates and assists businessunits with system enhancements and modifications
Provides technical assistance and support forincoming queries and technical issues related to systems, networking, phonesystems, audio/visual equipment, computer
software (e.g., Windows 10, MicrosoftOffice, various browsers), hardware, etc.
Effectively provides user support over thephone, in person, and via remote tools.
Responds to user requests promptly,demonstrating courtesy and respect for customers to ensure complete problemresolution and satisfaction through appropriate
follow-up.
Assists users with information security andprivacy questions; provides directions for the correct action.
Supports telecommunication devices andservices; assists users on various vendor wireless networks and telephony.
Distributes and reviews user equipment asrequired; updates inventory asset management systems with assigned equipment; ensuresequipment is clean, up-to-date, and
operational.
Provides installation and assistance forlaptops, desktops, printers, scanners, cell phones, air cards, landlines, networks,and other assigned peripherals.
Troubleshoots end-user problems; troubleshootsdesktop and network printing problems for various vendor printing devices.
May be asked to train users on IT hardware andsoftware (e.g., laptops, printers, login, email, etc.)
Creates user support documentation and instructions.
Multi-task, prioritize problems, and managetime to ensure the timely resolution of incidents.
This individual will work in a team environment, is responsible for IT support and Telcom tickets, and demonstrates an ability to communicate with agency personnel
beyond providing and receiving instructions.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.