Communities Program Coordinator

Role/Title: Program Coordinator (Communities)

Location: Remote

Duration: 9+ Months (extendable)

Client notes:

• Ideal Candidates: has more practical experience in the community management space that's a self-starter who can operate with minimal direction after initial training.
• This role will help with tactical day-to-day support and execution of strategic plans.
• Managing forums, moderating online community, executing plans for loyalty programs, creating challenges and programs to promote customer advocacy.
• Able to plan the next steps or produce a plan based on provided info from manager or other stakeholders.
• A lot of growth potential for someone willing to learn and do the work.
• Eye for design and layout a plus.

Job Description:

• Community moderation including:
• Changing usernames.
• Monitoring new questions & notifying SMEs to respond.
• Escalations as appropriate.
• Providing engagement ideas to Community Managers for inclusion on the editorial calendar.
• Generating reports on engagement.
• Managing requests for content, events, etc. to share in the community.
• Updating presentation and internal templates, including internal program sites.
• Support live virtual meeting logistics with light moderation, as needed.
• Manage community tracking utilizing Smartsheet and Asana.
• Administrative program support utilizing Khoros and Common Room.
• Support development of additional programs as community program grows.

Experience:

• Online Community Moderation (1 year required).
• 1-2 years of community building experience, ideally at a tech company.
• Basic design experience.
• Proficient with Google tools (Docs, Sheets, Slides, Calendar, Drive, Gmail, etc.)
• Basic to high-level knowledge of tools such as Khoros, Asana, Smartsheet, Simpplr (intranet application) and Adobe Suite is a plus.
• Experience running user groups or field marketing events is a plus.
• Proven self-starter and self-learner.
• Adheres to deadlines and self-managed.
• Detailed oriented.
• Exceptional verbal and written communication skills.
• Excellent time management, multitasking, and organizational skills.
• Ability to lend expertise on best practices relevant to areas of expertise.
• Excellent people skills, with professional acumen and a teamwork mentality.

About AgreeYa:
AgreeYa is a global systems integrator delivering a competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 1,800+ professionals across offices. AgreeYa works with 550+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public Sector, Pharma & Biotech, Retail, Client, and others. Please visit us at for more information.
Equal Opportunity:
AgreeYa is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, veteran status or other protected characteristics. Visit our website at to learn about our Career & Culture.