Overview
Full Time
Part Time
Accepts corp to corp applications
Contract - W2
Contract - Independent
Skills
SaaS
Service Management
Scrum
SAFE
Agile
Workflow
Dashboard
Management
SSO
Slack
GitHub
ServiceNow
Regulatory Compliance
Auditing
Technical Support
Tier 2
JIRA
Confluence
Documentation
Training
Atlassian
Cloud Computing
Testing
Change Management
Collaboration
Job Details
Role Name -
EXPERIENCE_RANGE_IN_REQUIRED_SKILLS_
ROLE_DESCRIPTION -
" Administer and configure Jira Cloud (Software and Service Management) and
Confluence Cloud environments for multiple lines of business.
Partner with Product Owners, Scrum Masters, Release Train Engineers and Software
Engineers to implement Jira structures aligned with Amex s Scaled Agile Framework (SAFe) and enterprise Agile standards.
Design and maintain custom workflows, screens, schemes, fields, filters, and dashboards that enable effective portfolio and team-level tracking.
Manage user access, roles, and permissions through Atlassian Access and SSO integrations with Amex identity platforms.
Implement and maintain automation rules and integrations (e.g., with Slack, GitHub, and ServiceNow).
Support governance and compliance by ensuring configurations align with Amex security and audit standards.
Provide technical support and Tier 2/3 troubleshooting for Jira Cloud and Confluence Cloud users.
Develop documentation, training materials, and best practices to promote consistent usage across business units.
Participate in Atlassian Cloud upgrades, testing, and change management processes in coordination with Enterprise Technology teams. "
EXPERIENCE_RANGE_IN_REQUIRED_SKILLS_
ROLE_DESCRIPTION -
" Administer and configure Jira Cloud (Software and Service Management) and
Confluence Cloud environments for multiple lines of business.
Partner with Product Owners, Scrum Masters, Release Train Engineers and Software
Engineers to implement Jira structures aligned with Amex s Scaled Agile Framework (SAFe) and enterprise Agile standards.
Design and maintain custom workflows, screens, schemes, fields, filters, and dashboards that enable effective portfolio and team-level tracking.
Manage user access, roles, and permissions through Atlassian Access and SSO integrations with Amex identity platforms.
Implement and maintain automation rules and integrations (e.g., with Slack, GitHub, and ServiceNow).
Support governance and compliance by ensuring configurations align with Amex security and audit standards.
Provide technical support and Tier 2/3 troubleshooting for Jira Cloud and Confluence Cloud users.
Develop documentation, training materials, and best practices to promote consistent usage across business units.
Participate in Atlassian Cloud upgrades, testing, and change management processes in coordination with Enterprise Technology teams. "
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