Application Support Engineer

As an Application Support Engineer you will provide expert-level support for Java-based healthcare applications, ensuring seamless performance across databases, Windows servers, and imaging systems like PACS and RIS.

Responsibilities: -
Provide advanced support for Java-based applications, including deployment, configuration, and troubleshooting.
Monitor and optimize performance of MariaDB/MySQL databases; manage replication and backup strategies.
Administer and maintain Windows servers, ensuring system security and stability.
Troubleshoot and resolve networking issues related to TCP/IP, DNS, DHCP, routing, and firewalls.
Maintain comprehensive documentation of system configurations, deployments, and support procedures.
Collaborate with cross-functional teams to ensure the alignment of technical solutions with business needs.
Support healthcare IT systems, particularly Radiology and Imaging platforms (PACS, RIS).
Ensure compliance with HL7 and DICOM standards in healthcare data exchange.

Educational Qualifications: -
Engineering Degree BE/ME/BTech/MTech/BSc/MSc.
Technical certification in multiple technologies is desirable.

Mandatory skills:
Strong experience in Java-based application support.
Proficiency in SQL, with hands-on experience in MariaDB/MySQL or Oracle.
Solid understanding of Windows Server administration.
Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, routing, firewalls).
Exposure to healthcare IT systems, especially PACS, RIS, DICOM, and HL7 standards.
Excellent troubleshooting and analytical skills.
Strong documentation and communication abilities

Good to have skills: -
Experience with Radiology Information Systems (RIS) and Picture Archiving and Communication Systems (PACS).
Familiarity with authentication processes and ITIL-based support workflows.
Knowledge of cloud environments (e.g., Azure, AWS) for application hosting and support.
Scripting skills (e.g., PowerShell, Bash) for automation of routine tasks.
Experience working in regulated environments (e.g., HIPAA compliance).