Product Owner- Revenue Cycle Operations


$40 - $50
Contract - W2
Contract - 12 Month(s)
No Travel Required


Product Owner
User Acceptance Testing
business analyst
product design
change management
business process
product strategy
time management
user interface

Job Details

Product Owner Revenue Cycle Operations

Location 100% remote

Contract Duration 12 months with the possibility of converting to full time employment of extending.

Our client s Revenue Operations team in transforming their contact center functionality and building a next generation omnichannel, workflow, & telecom platform that will:

  • support an integrated & coordinated environment to engage with patients throughout the admission, insurance, and billing cycle
  • deliver a superior patient and teammate experience to improve the quality of support we provide to patients

They are embarking on a journey to transform the way they work and are looking for talented and dynamic leaders to join their team. As a Product Owner you will help how patients experience their care when receiving healthcare services from this amazing organization.

This Product Owner will serve as a member of the Revenue Operations (ROPS) Business Team and serve as the customer s voice, responsible for designing and driving new patient engagement and contact center IT functionality to be used by the patient support team. They will contribute to the overall product strategy, vision, and roadmap. They work closely with a cross-functional team of subject matter experts, business leaders, IT analysts, our regulatory and compliance partners, and user experience designers to define, build, and release a transformative next generation contact center application.

If you would like to join a high-performing team in effecting change and creating a new way of delivering support to their patients, this is the ideal position for you! . This will be a journey that is focused on giving the gift of an innovative, dynamic and intuitive tool that will positively impact their teammate and patients.

Duties will include the following:

  • Support the evaluation of current state operations in partnership with the ROPS business and IT team to create a shared understanding
  • Set vision of future state functionality, represented through creation and management of a product feature backlog
  • Obtain feedback on future enhancements and new functionality
  • Gather requirements through interactions with stakeholders and research and then formalize requirements for development in partnership with IT business analyst partners
  • Work with user interface and experience designers to ensure a great user experience while supporting overall program design
  • Proactively identify and mitigate impediments impacting successful team completion of requirements writing, development or production release goals
  • Partner with IT development teams daily to prioritize, plan and ultimately develop new features and move the product design forward
  • Facilitate User Acceptance Testing of their developed product/feature to determine product readiness prior to releasing to the clinics
  • Partner with the Deployment Team to create product educational materials and change management programs
  • Obtain user feedback on product functionality via interviews, user group meetings, surveys, site visits, business process analyses, and workflow review
  • Maintain knowledge of healthcare industry regulations and policies ensuring product complies with future industry requirements

Required Skills and Expertise:

  • Bachelor's degree
  • Must be passionate about the opportunity to design a future contact center IT platform
  • Must possess exceptional skills in leadership, management, work ethic, critical thinking, attention to detail, presenting, and written/verbal communication
  • Understand revenue cycle operations
  • Experience in gathering requirements
  • Skilled in creating and managing product feature backlog
  • Experience working with UI and UX Designers
  • Expertise in identifying and mitigating risks/impediments
  • Skilled in facilitating UAT
  • Expertise in Change Management
  • Skilled in gathering user feedback via a variety of methods such as interviews, user group meetings, surveys, site visits, business process analyses, and workflow review
  • Outstanding communication, presentation, and leadership skills
  • Excellent organizational and time management skills Sharp analytical and problem-solving skills
  • Creative thinker with a vision
  • Attention to detail
  • Exemplify service excellence, integrity, team, continuous improvement, accountability, fulfillment, and fun

if you're interested in above role please send me your updated resume to or you can call me at