Live Chat Tech Support

RMS IT Solutions Inc. is a rapidly growing technology company that offers innovative solutions to businesses across various industries. We provide a wide range of services, including IT support, cloud computing, and cybersecurity. We are looking for a highly motivated and skilled individual to join our team as a Live Chat Tech Support.

Position Overview:

As a Live Chat Tech Support, you will be responsible for providing technical support and assistance to our clients through online chat. You will be the first point of contact for customers who require technical assistance and problem-solving. Your main goal will be to deliver a positive and seamless customer experience by resolving their issues promptly and effectively.

Key Responsibilities:

- Respond to customer queries and requests through live chat in a timely and professional manner

- Diagnose and troubleshoot technical issues reported by customers

- Utilize various resources to provide solutions to technical problems

- Escalate complex issues to the appropriate team for resolution

- Document and track customer issues in our ticketing system

- Proactively follow up with customers to ensure their issues are resolved

- Identify and suggest product improvements based on customer feedback

- Keep up-to-date with new products, features, and services to provide accurate information to customers

Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or a related field

- 2 years of experience in customer support or technical support position

- Strong knowledge of computer systems, hardware, and software

- Excellent communication skills and ability to explain technical information to non-technical customers in a clear and concise manner

- Ability to work independently and in a team environment

- Familiarity with CRM software and live chat platforms

- Problem-solving skills and a strong attention to detail

- Flexible to work in a 24/7 shift-based schedule, including weekends and holidays

Why Work for RMS IT Solutions Inc.?

- Competitive salary and benefits package

- Opportunities for career growth and development

- Collaborative and inclusive work culture

- Innovative and exciting projects

- Dynamic and supportive team

At RMS IT Solutions Inc., we value diversity and believe that our differences make us stronger. We are committed to creating an inclusive and welcoming work environment for all individuals. We welcome applicants from all backgrounds and encourage those with disabilities or special needs to apply.

Join our team and be a part of a company that is dedicated to delivering exceptional technology solutions to businesses worldwide. Apply now and grow your career with us!