Customer Support Technician

This is 100% onsite work position based in Tallahassee, FL. Apply only if you are willing to relocate.

Education: Bachelor s or Master s Degree in Computer Science, Information Systems, or other related field. One year of relevant work experience may be substituted for each year of required education. Example: AS Degree in Computer Science and two years of relevant work experience.

Required Experience:
Experience in the field

Knowledge, skills and Abilities (KSA)
1. Initiative: Must be able to comprehend assignments, organize workload, and meet deadlines
with little direction. Must be able to monitor and analyze situations to determine the next step.
2. Communication: Can clearly convey information, in both written and verbal formats, to
individuals or groups in a wide variety of settings (i.e., project team meetings, management
presentations, etc.). Must have the ability to effectively listen and process information provided by
others.
3. Customer Service: Works well with clients and customers (i.e., business office, public, or other
agencies). Able to assess the needs of the customer, provide information or assistance to satisfy
expectations or resolve a problem.
4. Decision Making: Makes sound, well-informed, and objective decisions utilizing critical thinking
skills and analysis.
5. Flexibility: Is open to change, new processes (or process improvement), and new information.
Can adapt in response to new information, changing conditions, or unexpected obstacles. Ability to
receive and give constructive criticism and maintain effective work relationships with others.
6. Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others
7. Leadership: Motivates, encourages, and challenges others. Can adapt leadership styles in a
variety of situations.
8. Problem Solving: Able to identify, evaluate, and use sound judgement to generate and evaluate
alternative actions, and make recommendations, as accordingly.
9. Team Building: Encourages, inspires, and guides others toward accomplishing the common goal
as an equal member of the team.
10. Quality Assurance: Knowledge of the ideologies, techniques and tools for quality assurance and
control. The ability to put the ideologies, techniques, and tools into practice.

Responsibilities:
1.Concentration and desire to work in desktop support.
2.Configure and deploy Information Technology resources. Includes, but is not limited to, desktop, laptops, printers, mobile devices.
3.Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures.
4.Assist in coordinating audio-visual setup and videoconference support.
5.Assist with annual inventory scanning and equipment surplus.
6.Install, configure, and update software.

7.Participate in team projects, meetings and assignments.
8.Responsible for reading and following the Department s Procedures and Policies.
9.Responsible for understanding and enforcing the Department s Policies and Procedures.
10.Responsible for documenting solutions to Technology issues.
11.Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources.
12.Perform other related duties as assigned.
13.Ability to lift up to 50 lbs.
14.Ability to climb a ladder, squat, stoop, push, crawl, and bend in all types of weather.