Network Business Engineer

The following requirement is open with our client.

Client : TCS

Title : Network Business Engineer

Location : Remote

Duration : 12+ Months

Visa : USC

Job Description:

• 
  Familiarity and experience with at least three of the following: -
  - Cameras
  - Circuit and WAN management
  - Interfacing with MPLS and LTE vendors
  - Cisco Client and DNAC
  - Encoders or decoders
  - IoT equipment
  - NAT/PAT
  - Network management tools such as SolarWinds Orion and phpIPAM
  - Routers: Cisco IR1101s, 809s, 8300, ASR1009x, ISR4451, ISR4431s, G204XMs
  - Routing protocols: BGP, OSPF, EIGRP
  - Switches: Cisco 9300, 9500, Advantech
  - Network-connected UPS equipment
  - TACACS/RADIUS
  Help troubleshoot and maintain network tools and topology maps
  Maintain complete detail of issues in ticketing systems
  Receive phone calls directly from end-users
  Work tickets escalated from Tier 1 service desk personnel and escalate to Tier 3 as needed
  Conduct research, analysis, and correlation across diverse data sets
  Meet SLA requirements for response, restore, and notification times with proper pending codes
  Mentor and train other service desk personnel as needed
  Working knowledge of ITIL principles
  Experience with enterprise-level ticketing systems such as ServiceNow or Remedy
  Understanding of Syslog and SNMP monitoring
  Network and security-related certifications (CCNA, Security+, Network+) or equivalent knowledge
  Ability to interpret information from network tools (e.g., Nslookup, Ping, Traceroute)
  Knowledge of networking concepts, protocols, and security methodologies
  Knowledge of host or network access control mechanisms (ACLs, capability lists)
  Familiarity with network protocols such as TCP/IP, DHCP, DNS, and directory services
  Understanding and knowledge of 5G equipment
  Maintain LAN and WAN connectivity for multiple remote locations across 25 geographically separated districts
  Serve as a resource for Tier 2 engineers and as an escalation point for unresolved issues
  Interface with architecture teams and act as the implementation arm for projects moving from testing to production
  Attend Change Advisory Board (CAB) meetings to present and defend proposed changes
  Chair or lead high-priority outage bridges when required
  Participate in on-call rotation (estimated once every four weeks)