Overview
Remote
Depends on Experience
Contract - W2
Skills
Airtable
Adobe Analytics
Job Details
The ideal candidate will be highly knowledgeable in the social media arena and have experience in data reporting, visualization, business analytics, performance and gap analysis, workflow development and documentation. They should have a strong technical acumen and have some experience with current and evolving (AI) social media technologies.
As a team member, they will contribute regarding performance metrics, systems and tools platforms, workflow infrastructure, data representation/presentation and artifact development. They will closely collaborate with cross-functional teams, including Workforce Management (WFM), Escalated Support, BPO partners and others for data inputs and identifying opportunities for operational improvements through analysis of business practices.
As a team member, they will contribute regarding performance metrics, systems and tools platforms, workflow infrastructure, data representation/presentation and artifact development. They will closely collaborate with cross-functional teams, including Workforce Management (WFM), Escalated Support, BPO partners and others for data inputs and identifying opportunities for operational improvements through analysis of business practices.
Additional responsibilities are:
Attend launch meetings and run weekly internal launch syncs to plan launch related projects, strategize, and build out workback schedules
Manage a social reply global repository
Run weekly scrums, track, coordinate and update all tasks and projects daily
Create and manage a detailed and robust project tracking Airtable with automations and multiple views to facilitate ease of use for stakeholders
Monitor cross org dependencies and update project Airtable as needed
Execute global reporting, audits and gap analysis across systems for social replies, QC metrics; create ad-hoc reporting as needed.
Create documentation as needed across tools, platforms, and workflows
Maintain and improve intake request form feeding social s project tracker Airtable
Build and maintain accurate global headcount reporting and manage permission requests for social tools.
Partner with VX Social Leaders and cross team partners to support new business needs as they arise
Required Technical Experience:
5+ years experience in a social media role
Strong experience with X (Twitter) and Facebook platforms
Experience with social management platforms (ex: Sprout, Sprinklr, AppFollow) and analytics systems
Experience with reporting tools such as Adobe AnalyticsTableau,
Experience using Microsoft Suite, JIRA, Salesforce, Google Suite
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.