Technology Product Analyst

* Requirements gathering and documentation. Ability to analyze to manage business requirements through discussions, use cases and tools like ADO
* Risk Reduction: the analyst captures business requirements working with end users/customers. The analyst is responsible for maintaining exceptions/issues, submitting Risk Assessments, while working with the Engineers to get a solution implemented.
* Enhanced Security: The analyst collaborates with stakeholders to develop and implement efficient IAM solutions, which streamline access management processes and reduce administrative overhead.
* Planning and Reporting: IAM Analyst assists with Agile/SAFe processes and ensures quarterly IAM objectives are met as part of the overall Mission Padlock program. The analyst is responsible for generating weekly/monthly/quarterly metrics across the IAM program.
* Understanding identity and access management principles such as Modern Authentication Methods, Least Privilege, and Privileged Access Management.
* Elicit, research, analyze, and document functional, non-functional, and data requirements utilizing a variety of requirement analysis techniques including, but not limited to stakeholder interviews, requirements workshops, business process modeling, diagramming, use case analysis, data analysis, journey mapping, and prototyping.
* Facilitate requirements discussions, present requirements and supporting material through alternative views, and continuously incorporate feedback into the product backlog.
* Collaborate with vendors on the design, development, and delivery of new products and platforms.
* Evaluate alternative solutions and processes as necessary.
* Identify risks/issues and collaborate with the project/product team to mitigate.
* Provide timely and concise communication of information to all appropriate internal and external stakeholders through a variety of communication channels.
* Manage multiple priorities independently and/or in a team environment.
* Bachelor s degree in Management Information Systems, Computer Science, Software Engineering, or other related field, or the equivalent combination of training, education, and experience.
* 8+ years experience as an IAM Systems Analyst, Business Systems Analyst, Product Development Analyst, Business Technology Analyst, or other related role.
* Knowledge and experience applying agile delivery methodologies and frameworks (e.g., SAFe, Scrum, Kanban) to deliver new products and capabilities.
* Knowledge of software/system engineering best practices.
* Effective planning, research, analytical, and problem-solving skills.
* Ability to effectively plan, organize, and prioritize multiple large, complex efforts.
* Ability to communicate technical concepts to both technical and non-technical stakeholders.
* Ability to manage multiple priorities independently and/or in a team environment to achieve goals utilizing effective planning, organization, and time management skills.
* Ability to resolve problems and identify root cause.
* Effective interpersonal, verbal, and written communication skills.
* Advanced skill in Microsoft Office application suite including Excel, PowerPoint, and Visio.
* Experience with Financial Services industry applications, systems, standards, practices, and trends.
* SAFe Agilist, Product Owner / Product Manager, Scrum Master, Lean Portfolio Management certification or other related SAFe certifications.
* Certified Scrum Master (CSM), DevOps, Microsoft Azure, or other IT industry certifications.
* Experience with Microsoft Azure DevOps.

Proposed Deliverables
Requirements Delivery
* Capture detailed stakeholder use cases, system requirements, and process flows specific to IAM components. Focus on identity lifecycle events like provisioning, authentication, password resets, and self-service workflows
Systems Documentation: Mapping, Reporting, Diagramming
IAM Process Flow Diagrams
* Draft and assist architect and Engineer to create visual process models illustrating key workflows: provisioning, authentication (including SAML, OAuth2/OIDC), self-service, and integrations with internal and external systems
* Diagrams should delineate decision points, exception pathways, and error handling routines
Technical Design Specifications
* Blueprint the consolidated architecture overview, data flows, attribute mappings, authentication protocols, and system interfaces
Runbooks and Deployment Guides
* Write step by step operational instructions for setting up and maintaining the IAM environment: installing components, configuring directories, setting policy agents, managing certificates, rolling back changes, and executing daily maintenance routines

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