Technician-Systems - III

Job#: 2079977

Job Description:

***If interested in the opportunity below please email a copy of your resume to ***

Position: Systems Technician III

Location: Richardson, TX

Onsite Requirement: Onsite

18 Month initial contract, potential to extend up to 30 months

Description:

Company Overview:

Our Customer Technology Center (CTC) is a state-of-the-art facility designed for innovation, collaboration, and showcasing our cutting-edge solutions to clients and partners through Executive Briefings (EBCs) and hands-on demonstrations.]

Position Summary:

We are seeking a highly organized, proactive, and technically adept Lab Manager and Support Contractor to ensure the seamless operation of our Customer Technology Center (CTC) and its associated labs. The ideal candidate will be a master of multitasking, responsible for technical support, facilities management, inventory control, and providing exceptional hospitality for all visitors. This role is central to maintaining a world-class environment for both our internal engineering teams and external customers.

Key Responsibilities:

Technical & Lab Operations:

• Monitor all lab network circuits, promptly identifying outages and opening support tickets with service providers to ensure swift resolution.
• Install, cable, and configure new customer and internal equipment within the labs as required.
• Provide daily hands-on support to CTC Engineers, assisting with the installation, cabling, and coordination of customer-specific projects and proof-of-concept setups.
• Manage and maintain an accurate inventory of all lab assets using our internal systems (e.g., Netbox, Velocity).

Facilities & Visitor Experience:

• Ensure both labs, along with conference rooms and engineering offices, are maintained, clean, and prepared for Executive Briefing Center (EBC) events and customer visits at a moments notice.
• Act as a primary point of contact for all EBC and customer visits, providing a full range of hospitality services including visitor greetings, hosting, meal coordination, facility tours, and post-visit cleanup.
• Coordinate with facilities personnel by opening work-order tickets to address maintenance and operational needs for all lab and office spaces.
• Maintain the CTC kitchen area, ensuring it is stocked, clean, and organized.

Coordination & Logistics:

• Manage all incoming and outgoing shipments for the CTC, serving as the sole point of responsibility for all FedEx transactions.
• Serve as the primary liaison for all third-party contractors, coordinating new expansions, structured cabling projects, power upgrades, and other facility updates.

Qualifications and Skills:

• Proven experience in a technical support, lab assistant, or IT coordination role.
• Hands-on experience with installing and cabling network and server equipment.
• Familiarity with network monitoring tools and ticketing systems is highly desirable.
• Exceptional organizational and time-management skills with the ability to manage multiple priorities simultaneously.
• Impeccable attention to detail and a commitment to maintaining a clean and professional environment.
• Strong interpersonal and communication skills, with a customer-centric mindset and a professional demeanor.
• Ability to work independently and take initiative to solve problems proactively.
• Experience with inventory management systems (e.g., Netbox) is a plus.
• Must be physically capable of lifting and moving IT equipment up to [e.g., 30-40 lbs].

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a retirement plan (401k or local country equivalent) program. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.