Overview
On Site
USD 18.00 per hour
Full Time
Skills
Recruiting
Microsoft SCCM
Management
Customer Service
Client/server
Microsoft Azure
Active Directory
Tier 1
Customer Support
Printing
Mobile Technology
Authorization
FOCUS
End-user Computing
Remote Support
Laptop
Hardware Support
ITIL
Microsoft Windows
Microsoft Office
Operating Systems
Smartphones
Issue Tracking
Service Level
Computer Hardware
Job Details
Date Posted: 08/06/2025
Hiring Organization: Rose International
Position Number: 486607
Industry: Government/Staffing
Job Title: Desktop Support
Job Location: Milwaukee, WI, USA, 53203
Work Model: Onsite
Shift: 8-5
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 4
Min Hourly Rate($): 18.00
Max Hourly Rate($): 20.00
Must Have Skills/Attributes: Active Directory, Azure, Desktop Support, Microsoft Windows, SCCM
Experience Desired: Workstation, printer and peripheral maintenance and support skills (1 yrs); Experience with Microsoft Active Directory and Azure Active Directory (1 yrs)
Preferred Certifications/Licenses: A+ certifications
**C2C is not available**
Job Description
Candidates must be a current Wisconsin resident or willing to relocate at the candidate's own expense. This is a 100% onsite position.
Preferred Certification:
A+ certifications preferred
Required Experience & Skills:
Desktop support (6 Months to 5 Years)
Deploying devices (6 Months to 5 Years)
On the fly device repairs (6 Months to 5 Years)
Ability to understand basic business practices
Ability to manage working in a high stress environment
Take ownership for work and initiative for requests, incidents and problems
IT Professionalism in all aspects of the position
Outstanding customer service skills and attitude
Ability to prioritize projects and customer requests
Preferred Experience & Skills:
Workstation, printer and peripheral maintenance and support skills
General understanding of Client/Server environment
Experience with Microsoft Active Directory and Azure Active Directory
Solid understanding of Microsoft products, including Windows operating systems and the Office suite of applications
Responsibilities:
The Desktop Support Technician serves as the first point of contact for IT related support, providing tier 1 client support for all technical issues relating to installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance, hardware, software, printing, connectivity, mobile technology, and user set up and authorization, also working all requests, incidents, and problems through to resolution
The main focus is refreshing PCs as part of our asset lifecycle program
A critical role of the Desktop Support Technician will strive to provide the best possible end user computing experience for all Milwaukee County employees, contractors, and vendors
The Desktop Support Technician will be hands on with building and imaging PCs and laptops, printer setup and maintenance, peripheral hardware support and maintenance and user account maintenance
This role is committed to addressing recurring issues through consistent ITIL practices
Provide daily support for PC hardware and software, including Windows 10, Office 365 and other enterprise applications
Participate in installing, configuring, and maintaining computer operating systems and images
Install and troubleshoot peripherals for users
Aid in troubleshooting smartphones and other related ad hoc devices
Asks appropriate probing questions to gather relevant information to aid in resolution of request
Documents, tracks and monitors client incidents and requests in ticketing system to ensure timely and accurate resolution
Sets client expectations when opening and assigning tickets and ensures all request/services are executed on time in accordance with service level agreements with the business
Prioritizes and escalates support incidents and requests based on business impact and documented guidelines
Makes recommendations to better assist end users and improve the overall efficiency of daily operating procedures
Acquires and maintains current knowledge of core hardware standards and applications, as well as new technologies/applications being introduced in order to provide technically accurate solutions to clients
Assists in special projects as needed
Participates in on call rotation
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 486607
Industry: Government/Staffing
Job Title: Desktop Support
Job Location: Milwaukee, WI, USA, 53203
Work Model: Onsite
Shift: 8-5
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 4
Min Hourly Rate($): 18.00
Max Hourly Rate($): 20.00
Must Have Skills/Attributes: Active Directory, Azure, Desktop Support, Microsoft Windows, SCCM
Experience Desired: Workstation, printer and peripheral maintenance and support skills (1 yrs); Experience with Microsoft Active Directory and Azure Active Directory (1 yrs)
Preferred Certifications/Licenses: A+ certifications
**C2C is not available**
Job Description
Candidates must be a current Wisconsin resident or willing to relocate at the candidate's own expense. This is a 100% onsite position.
Preferred Certification:
A+ certifications preferred
Required Experience & Skills:
Desktop support (6 Months to 5 Years)
Deploying devices (6 Months to 5 Years)
On the fly device repairs (6 Months to 5 Years)
Ability to understand basic business practices
Ability to manage working in a high stress environment
Take ownership for work and initiative for requests, incidents and problems
IT Professionalism in all aspects of the position
Outstanding customer service skills and attitude
Ability to prioritize projects and customer requests
Preferred Experience & Skills:
Workstation, printer and peripheral maintenance and support skills
General understanding of Client/Server environment
Experience with Microsoft Active Directory and Azure Active Directory
Solid understanding of Microsoft products, including Windows operating systems and the Office suite of applications
Responsibilities:
The Desktop Support Technician serves as the first point of contact for IT related support, providing tier 1 client support for all technical issues relating to installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance, hardware, software, printing, connectivity, mobile technology, and user set up and authorization, also working all requests, incidents, and problems through to resolution
The main focus is refreshing PCs as part of our asset lifecycle program
A critical role of the Desktop Support Technician will strive to provide the best possible end user computing experience for all Milwaukee County employees, contractors, and vendors
The Desktop Support Technician will be hands on with building and imaging PCs and laptops, printer setup and maintenance, peripheral hardware support and maintenance and user account maintenance
This role is committed to addressing recurring issues through consistent ITIL practices
Provide daily support for PC hardware and software, including Windows 10, Office 365 and other enterprise applications
Participate in installing, configuring, and maintaining computer operating systems and images
Install and troubleshoot peripherals for users
Aid in troubleshooting smartphones and other related ad hoc devices
Asks appropriate probing questions to gather relevant information to aid in resolution of request
Documents, tracks and monitors client incidents and requests in ticketing system to ensure timely and accurate resolution
Sets client expectations when opening and assigning tickets and ensures all request/services are executed on time in accordance with service level agreements with the business
Prioritizes and escalates support incidents and requests based on business impact and documented guidelines
Makes recommendations to better assist end users and improve the overall efficiency of daily operating procedures
Acquires and maintains current knowledge of core hardware standards and applications, as well as new technologies/applications being introduced in order to provide technically accurate solutions to clients
Assists in special projects as needed
Participates in on call rotation
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.