Overview
On Site
USD 55.00 - 60.00 per hour
Full Time
Skills
Customer Engagement
Technical Support
Collaboration
Management
Cloud Computing
Application Development
Application Support
Amazon Web Services
SQL
Splunk
Customer Facing
Finance
New Relic
Grafana
Privacy
Marketing
Job Details
Location: Owings Mills, MD
Salary: $55.00 USD Hourly - $60.00 USD Hourly
Description:
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Salary: $55.00 USD Hourly - $60.00 USD Hourly
Description:
- We seek a Technical Analyst with experience in customer engagement and day-to-day technical support. The ability to collaborate with partner teams and delve into application functions is essential for managing support tickets outside the on-call cycle.
- A background in AWS cloud-based application development and monitoring is required. Given the significant portion of our application support in the AWS environment, this expertise is crucial for our support model and on-call responsibilities.
- Prior on-call experience is necessary, as the candidate is expected to be self-sufficient once acclimated and integrated into the on-call rotation.
- Proficiency in SQL and Splunk logging is a must.
- Previous experience supporting customer-facing front-end financial account systems is strongly preferred.
- Familiarity with application monitoring tools such as New Relic, Grafana, and, to a lesser extent, Wiley, is advantageous.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
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