HR Program Manager

Overview

Hybrid
Depends on Experience
Contract - Independent
Contract - W2
Contract - 12 Month(s)
No Travel Required

Skills

HR Program Manager

Job Details

Job Title : HR Program Manager

Location : San Antonio, TX (Hybrid Opportunity)

Duration : 11+ Months

 

 

We are inviting applications for the role of Hire-to-Retire (HTR) Program Manager

Role Overview

The HTR Program Manager will oversee the end-to-end Hire-to-Retire (HTR) processes for One of the leading Med Tech Customer organizations. This individual will support the Hire-To-Retire Service Delivery Lead in managing diverse teams across multiple geographies to deliver world-class HTR services to the client. The role encompasses operational excellence, transformation leadership, change management, and proactive stakeholder communication. The HTR Program Manager would liaise with a range of stakeholders including Global Leads, Regional Leads, GPOs , Global Business Leaders and the client. The ideal candidate would be a seasoned leader with a strong track record in managing global programs in conjunction with operations, process optimization, and customer relationship management in a matrix environment or has similar experience.

 

Key Responsibilities

Operational Leadership:

  • Focus on daily operational activities, (Monitoring, Queues, Aging, open tickets, ad hoc requests, tax reporting etc.)
  • Managing and running daily/weekly/Monthly governance with internal teams and external clients.
  • Ensure SLA/KPIs meet contractual targets.
  • Client Management: Effectively handle interactions and relationships at all levels. (CRM)
  • Employee Management: Ensuring team members have what they need to be successful.
  • Drive Continuous Improvement on in scope activities.
  • Partner with HTR Service Delivery Lead to identify areas of transformation in recruitment, onboarding, payroll, benefits administration, performance management, learning and development, and offboarding.
  • Develop project scopes and objectives, involving all relevant stakeholders and ensuring feasibility.
  • Ensure opportunities for Transformation meet or exceed client KPIs and SLAs.

 

Transformation Agenda:

  • Partner with required teams to transformation HTR processes, implementing best-in-class tools, technologies, and methodologies to enhance efficiency and service delivery.
  • Partner with LDT Leads to assess processes for improvement opportunities and implement innovative solutions to address evolving client needs.

 

Change Management:

  • Execute change management strategies to ensure smooth transitions during transformations.
  • Engage with global teams and clients to foster collaboration, trust, and buy-in for transformation initiatives.
  • Act as a change ambassador, aligning people, processes, and technology to achieve organizational goals.

 

Stakeholder & Communication Management:

  • Communication skills to coordinate between different stakeholders, and team members, ensuring that everyone is aligned and informed about project progress and changes.
  • Build and maintain relationships with internal teams and external clients, fostering open and transparent communication.

 

Team Leadership:

  • Promote inclusivity, collaboration, and professional growth within the team.

 

Qualifications & Experience

  • Education: Bachelor s degree in business administration, Human Resources, or a related field (MBA or equivalent preferred).
  • 5+ years of experience in HR operations, shared services, or BPO environments, with at least 5 years in a leadership role.
  • Proven track record of managing global teams and delivering complex HTR services at scale.
  • Familiarity with HR technologies (e.g., Workday, SAP, Service Now) and automation tools is highly desirable.

 

Skills:

  • Strong leadership, strategic thinking, and decision-making capabilities.
  • Exceptional communication and interpersonal skills, with the ability to influence at all organizational levels.
  • Adept at managing cross-cultural teams and fostering an inclusive workplace.

 

Key Competencies:

  • Ability to understand and adapt to cultural nuances and global business practices.
  • Customer-Centric Approach: Prioritize client satisfaction and proactively address their needs.
  • Drive innovation and navigate complexity to achieve organizational goals.
  • Thrive in a dynamic environment with competing priorities.
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